Administration Team Leader

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare trust in Liverpool is seeking an experienced Administrator to manage patient information systems and support outpatient services. The ideal candidate will have an NVQ3 or A-level, strong IT and communication skills, as well as significant experience in administrative roles. This position offers the opportunity to contribute to high standards in patient care and a flexible working environment.

Qualifications

• Demonstrable experience in an admin role.
• Current employee of a LAASP organisation.

Responsibilities

• Manage patient information systems to provide statistical information.
• Supervise and develop admin/clerical staff.
• Provide general administration support to management.

Skills

IT skills

Excellent communication

Ability to lead and work as part of a team

Commitment to high standards and deadlines

Strong organisational skills

Education

NVQ3 or A-level or equivalent

Job description

Job Overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or, The Walton Centre.

Key responsibilities

• Manage the patient information systems within the Centre, providing statistical information as requested by the Lead/Manager and the Trust regarding outpatient activity.
• Provide general administration support to the PROMs, Inpatient Booking Team & Outpatient Booking Team.
• Manage the Admin and Clerical Team within the Service to support delivery of Outpatient efficiencies.
• To provide a first-class service to Clinicians and Service users of PROMs.
• Ensure patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets.
• Ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
• Ensure referrals received are accompanied by all relevant information to support effective clinical triage.
• Work collaboratively with other professionals and agencies to meet patient needs in relation to service provision.
• Manage referrals and waiting lists into Orthopaedics using various referral systems (including ICE, e-referral and iPM).
• Clinic template management; responsibility for PROMs, Inpatient Booking & Outpatient Bookings telephone service.
• Supervise and develop admin/clerical staff.
• Work with clinical and management teams on service improvement and development projects.
• Act as a main point of contact for the Admin and Clerical team at Royal site.
• Provide general administration support to local management.

About the organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. It is part of NHS University Hospitals of Liverpool Group, formed from LUHFT and Liverpool Women's NHS Foundation Trust. The Group aims to improve patient care and is one of the largest employers in the region, with over 16,800 colleagues.

For the 630,000 people across Merseyside, we provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital hosts regional services including an award-winning stroke facility; Broadgreen Hospital provides elective surgical, diagnostic, and treatment services; Liverpool Women's Hospital delivers maternity care; The Royal Liverpool University Hospital focuses on complex planned care and specialist services. For roles at Liverpool Women's, visit their careers page.

Detailed job description and main responsibilities

• Ensure clinics are fully utilised in line with current rosters.
• Manage and cross-cover teams; set up and maintain all clinics/sessions and diaries within the hospital system following rota decisions.
• Ensure all patient information (manual and electronic) is accurate, complete, and retrievable.
• Undertake, review and develop communication with patients including letters, appointments and management of DNAs.
• Maintain standards/policies and support the implementation of Trust strategies at Centre level.
• Line manage clerical staff; ensure adequate training to function efficiently.
• Assist in recruitment and deployment of Centre staff.
• Provide day-to-day administrative cover in the absence of the Centre Manager.
• Lead responsibility for compilation and accuracy of all statistical returns regarding patient activity.
• Order supplies including stationery.
• Provide a service for patients applying for records under the Data Protection Act 2018 (Subject Access requests).

Person specification

Qualifications

• Essential: NVQ3 or A-level or equivalent.

Experience

• Essential: Demonstrable experience in an admin role.

Skills

• IT skills; Excellent communication; Ability to lead and work as part of a team; Commitment to high standards and deadlines; Strong organisational skills.

Other

• Essential: Current employee of a LAASP organisation.

Other information

We welcome flexible working requests and will consider a variety of flexible arrangements from day one of employment. The Trust is committed to equality and diversity and to safeguarding children and adults. All staff must adhere to safeguarding policies and complete mandatory safeguarding training. DBS checks may be required with associated costs. Sponsorship information and visa requirements are described in guidance for applicants. This organisation has a zero-tolerance approach to abuse and has safeguarding responsibilities for all staff and volunteers.