Administration Support Officer

Brook Street; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking an Administrative Support Officer in Weymouth to provide clerical and administrative support within HM Land Registry operations. You will be responsible for managing application distribution, liaising with teams, and maintaining accurate records. The ideal candidate will have strong attention to detail, organizational skills, and experience in customer service. This role offers a temporary contract with a pay rate of £13.90 per hour and requires the ability to adapt to changing working hours.

Qualifications

• Experience in administration and/or customer service in an office-based environment.
• Strong attention to detail and accuracy.
• Ability to follow written procedures effectively.

Responsibilities

• Provide clerical and administrative support across various operational duties.
• Liaise with operational teams on escalation of applications.
• Investigate current reports and refer as appropriate.

Skills

Attention to detail

Team collaboration

Organizational skills

Time management

Verbal communication

Written communication

Microsoft Office proficiency

Customer service experience

Job description

Location: Weymouth, DT4 Fully Office-Based
Pay Rate: 13.90 per hour
Contract Type: Temporary (initial 6-month period, pending extension review)
Hours: 37.5 hours per week

Start Dates

• First intake: Early December or ASAP
• Second intake: January, 2026

About the Role

We are seeking an Administrative Support Officer's to join a service-wide team at HM Land Registry. This role involves providing clerical and administrative support across a range of operational duties, helping manage the backlog of cases and ensuring work is directed to the appropriate areas of the business. You will play a key role in maintaining service efficiency.

Key Responsibilities

• Control the distribution and allocation of applications
• Investigate current reports and refer as appropriate
• Liaise with operational teams on escalation of applications
• Maintain application lists
• Handle correspondence via phone or email with customers when required
• Maintain accurate records of actions taken using Points Arising Screen (PAS) and any issued correspondence
• Identify recurring processing issues or gaps in documentation to support continuous improvement
• Perform additional administrative tasks as required

Team Contribution

• Support the Steering Team and participate in embedding changes to deliver service improvements
• Stay connected to Service Line initiatives and maintain relevant standard operating procedures

Essential Experience and Skills

• Strong attention to detail and accuracy
• Ability to follow written procedures effectively
• Experience working as part of a team to achieve common goals
• Excellent organisational and time management skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Previous experience in administration and/or customer service in an office-based environment

Additional Requirements

• Flexibility to accommodate occasional changes in working hours to meet operational demands

Interested?

Apply now to join a dynamic team and make a real impact in supporting HM Land Registry operations.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.