Administration Officer - RightCare Barnsley Single Point of Access

South West Yorkshire Partnership NHS Foundation Trust; Barnsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is hiring for a role focused on managing patient referrals. This position involves receiving and distributing referrals efficiently to ensure timely patient care. Ideal candidates should possess strong communication skills, excellent typing and IT abilities, and be capable of working under pressure. Full training is provided, and the role requires flexibility to work shifts, including weekends. Join our team to make a positive impact on patient care in Barnsley.

Qualifications

• Experience in healthcare is not required as full training will be provided.
• Ability to work without direct supervision using own initiative.
• Ability to work effectively as a team.

Responsibilities

• Receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne.
• Accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics.

Skills

Good communication both verbally and in writing

Excellent accurate typing and IT skills

Ability to organise and prioritise workload effectively

Empathy and tactfulness

Ability to cope under pressure

Job description

Overview

37.5 hours per week

We are hiring! Are you enthusiastic, self-motivated, good at communicating, then join our team. RightCare Barnsley SPA is based at Kendray Hospital and we are here to ensure that Barnsley residents receive the right care, in the right place at the right time.

This role receives patient referrals from a variety of sources including GPs, hospitals and Health Professionals. We process referrals to the appropriate area whilst liaising with clinical staff for advice to ensure that patients receive the right response to their care needs as quickly as possible. We receive over 500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome. We operate 365 days a year, working 8am to 8pm. You are required to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours inc. 30 minutes lunch. It is a 5 week rota equating to working 1 weekend in 5.

Key duties are to receive and distribute patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales, accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.

Responsibilities

• Receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales.
• Accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.

Qualifications and Experience

• Experience in healthcare is not required as full training will be provided.
• Good communication both verbally and in writing.
• Ability to work without direct supervision using own initiative.
• Ability to work effectively as a team.
• Excellent accurate typing and IT skills.
• Ability to organise and prioritise workload effectively.
• Ability to empathise and deal tactfully with families, service users and colleagues.
• Sound understanding of confidentiality in relation to health care delivery.
• Ability to work flexibly and be responsible to changing demands and frequent interruptions.
• Ability to cope under pressure.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

About the Trust

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative. Our mission is to help people reach their potential and live well in their communities, by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers. We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities. Being a foundation Trust means we are accountable to our members, who can have a say in how we’re run. Around 14,300 local people (including staff) are members of our Trust. Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.