Administration Officer – CAMHS Single Point of Access - Band 3

NHS; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Walsall is seeking an Administration Officer to join their fast-paced Single Point of Access team. The role involves handling inquiries, producing reports, and managing administrative tasks. Candidates need a good educational background including 5 GCSEs and proficiency in word processing. This position provides an opportunity to support essential healthcare services and be part of a dedicated team committed to improving community health.

Qualifications

• Good standard of education / 5 GCSE's or equivalent qualification.
• Word processing / typing at RSA/OCR Level II (or equivalent).

Responsibilities

• Act as a point of reference for incoming telephone queries.
• Produce reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions.
• Process the client referral system and associated paperwork.
• Maintain effective and efficient departmental systems.
• Maintain effective diary management.
• Process incoming/outgoing post.
• Maintain an efficient filing and records system.
• Collate statistical information and prepare returns.
• Arrange and attend formal and team meetings.

Education

5 GCSE's or equivalent qualification

Tools

Word processing / typing at RSA/OCR Level II

Job description

Administration Officer – CAMHS Single Point of Access - Band 3

The closing date is 16 December 2025

An exciting opportunity has arisen for an experienced administration officer in our fast paced and diverse Single Point of Access for Black Country CAMHS.

Main duties of the job

• Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
• Produce reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.

We're using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we're always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.

Qualifications

• Good standard of education / 5 GCSE's or equivalent qualification
• Word processing / typing at RSA/OCR Level II (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.