Administration Officer

Brook Street; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public agency in the justice system is seeking a Full-time temporary Administration Officer in Runcorn. This role involves handling telephone inquiries, updating records, and providing administrative support for enforcement operations. Candidates should have strong administration skills, proficiency in Microsoft Office, and excellent communication abilities. The position offers weekly pay, with a pay rate of £12.36 per hour, and includes a pension scheme, with the possibility of extending the contract beyond three months.

Benefits

Weekly pay

Holiday and pension scheme

Easily accessible location

Qualifications

• Able to follow established processes and detailed instructions.
• Strong administration skills with proficiency in Microsoft Office packages.
• Excellent communication skills, both written and verbal.

Responsibilities

• Answer telephone enquiries for the Criminal Fines Team.
• Create and update records on internal systems.
• Perform data input and draft standard letters.

Skills

Administration skills

Proficiency in Microsoft Office

Excellent communication

Job description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position

Full‑time temporary Administration Officer

Location

Runcorn

Contract

3 months with the possibility of extending

Working Hours

37 per week Mon‑Fri

Pay Rate

£12.36 per hour

Job Description

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. Duties will include but not be limited to:

• You will confidently answer a range of telephone enquiries for the Criminal Fines Team
• Creating and updating records on internal systems
• Data input
• Drafting standard letters and court documents
• Assisting court users with general queries
• You will need to be able to be empathetic towards our customers and work with us to solve problems.

Other administration duties as and when required. Training will be provided on internal systems.

Requirements

• Able to follow well established processes and detailed instructions.
• Strong administration skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process

If you are interested in this position, please apply online with your CV in WORD format.

Important

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.