Administration Officer

NHS BUSINESS SERVICES AUTHORITY; Newcastle upon Tyne; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A national health services organization in Newcastle upon Tyne is seeking an Administrative Officer for Citizen Services. This role involves handling customer enquiries, data entry, and effective communication across channels. With flexible tasks and a hybrid working model, candidates should have strong analytical and communication skills. The role offers multiple benefits, including generous leave and pension schemes.

Benefits

27 days leave plus bank holidays

Flexible working

Excellent pension

Access to discounts

Qualifications

• Ability to process customer enquiries across services and channels.
• Experience in handling data entry and analysis.
• Effective communication skills with customers and stakeholders.

Responsibilities

• Process a range of customer enquiries.
• Flex between tasks like data entry and analysis.
• Review and interpret applications promptly.

Skills

Data entry

Customer communication

Analytical skills

Job description

Overview

The NHS Business Services Authority (BSA) is currently recruiting for Administrative Officers to work across Citizen Services, providing administrative support for a number of services. We are a shared services organisation for NHS bodies and BSA departments. Citizens Services supports the delivery of multiple essential services. Working as part of a flexible team, this role will process a range of customer enquiries, such as applications for services, payments for services and general customer queries, across a variety of media methods and technology platforms. As a Citizens Services Administrative Officer, you will flex between a variety of tasks which could include data entry, analysing and interpreting complex data and communicating with our customers and stakeholders via telephone, email or letter. You will review and interpret applications, in a timely, accurate and fair manner, in accordance with our internal policies and procedures.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

Responsibilities

• Process a range of customer enquiries across services and channels.
• Flex between tasks such as data entry, analysing and interpreting complex data, and communicating with customers and stakeholders via telephone, email or letter.
• Review and interpret applications in a timely, accurate and fair manner in line with internal policies and procedures.

Benefits

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (options such as compressed hours can be discussed)
• Flexi time
• Hybrid working model (largely remote at present)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts
• We manage the NHS Pension scheme, process prescription payments and much more