Administration Manager

NHS; United Kingdom; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

A healthcare trust in Dorset is seeking a motivated individual for an administrative support role within the Pain Management Service. You'll manage administration functions while working closely with various professional teams to enhance service productivity. The ideal candidate will have a relevant degree and significant experience in Microsoft Office, alongside excellent communication and teamwork skills. Experience in managing staff is crucial. This is a full-time position with flexible working options, offering a salary between £31,049 and £37,796 pro-rata.

Benefits

Flexible working

Dynamic work environment

Diverse workforce support

Qualifications

• Significant experience and competence in using Microsoft Office, particularly Outlook and Word.
• Recent experience in a similar role with comparable responsibilities.
• Experience in managing or supervising staff.

Responsibilities

• Support the Service Manager and specific service projects.
• Manage administration functions and develop strong relationships with staff.
• Direct line management of the administration team.

Skills

Microsoft Office suite

Problem-solving

Communication

Teamwork

Education

Relevant degree or equivalent

Tools

Excel

SystmOne

Job description

Job Summary

The Dorset Pain Management Service is a vibrant service, passionate about continuous service improvement. We are a multidisciplinary‑professional team working across Dorset offering individual pain management programmes (groups or 1:1) alongside interventions/procedures (as clinically necessary). The staff mix includes Pain Consultants, Psychologists, Physiotherapists, pain and mental health Nurses and Occupational Therapists, Therapy Assistants, trainees from various departments and our hardworking admin support team.

We are looking for a dynamic individual to work across the Pain Service to increase service productivity and service improvement. You will work closely with all professional groups and be led by the Service Manager. You will need to be good at problem‑solving, taking initiative and completing projects.

37.5 hours per week, work base is negotiable.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main Duties of the Job

An average day would see you working with our Experts By Experience, admin team leads, clinical systems and theatre team. You will need to be good at working in a team, communicating with patients and using digital resources.

Under the direction of the Service Manager to:

• Undertake specific and defined pieces of work to support the Service Manager and service projects.
• Manage the administration functions, systems and processes of the service.
• Develop effective working relationships with all staff and key stakeholders.
• Develop standardised administration systems and functions in conjunction with the Service Manager and Clinical Lead.
• Direct line management of the Administration staff as appropriate and an overarching responsibility for the administration team staff as a whole.
• Share time across admin offices service wide to ensure effective working relationships with staff and clarity on working practice is obtained and monitored.
• Work will be managed, with clearly defined objectives which the post holder will prioritise and deliver, but priorities may change and the post holder will need to be adaptable.

About Us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We're a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job Details

Date posted: 17 December 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,049 to £37,796 a year p.a. pro rata for part time
Contract: Fixed term
Duration: 12 months
Working pattern: Full‑time, Flexible working, Home or remote working, Compressed hours
Reference number: 152‑C304.25
Job locations: Littlemoor Health Centre, Louviers Rd, Weymouth, DT3 6SA

Job Responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over‑reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

• Knowledge, skills and training – Essential: Relevant degree or equivalent level of training and experience; Significant experience and competence in the Microsoft Office suite particularly Outlook, Word and Excel.
• Job specific experience – Essential: Recent previous experience within a comparable role and level of responsibility; Previous experience of developing and implementing defined administrative procedures.
• Job specific experience – Desirable: Recent previous experience of working within a customer‑focused environment.
• Managerial/supervisory experience – Essential: Experience in managing/supervising staff; Demonstrated ability to analyse situations and to provide a resolution.
• Managerial/supervisory experience – Desirable: Demonstrated understanding of continuous quality improvement including audit.
• IT – Essential: Excel or systmone.
• IT – Desirable: Excel or systmone.
• Personal qualities/attributes – Essential: Able to plan, organise and prioritise activities and own workload; Positive 'can do' approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Dorset HealthCare University NHS Foundation Trust

Littlemoor Health Centre
Louviers Rd,
Weymouth
DT3 6SA

Website: https://www.dorsethealthcare.nhs.uk/work-for-us