Administration Manager

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent NHS organization is seeking an experienced Administration Manager to lead their patient services team. The role involves managing a high-performing administration and clerical service within the Cardiothoracic Clinical Board, ensuring an efficient service delivery for all patients. Applicants should possess a degree in leadership or business management and significant experience in a medical secretarial role. This permanent position is full-time and located in Newcastle upon Tyne. Salary ranges from £31,049 to £37,796 annually.

Qualifications

• Extensive experience as Medical Secretary, some of which as Senior Medical Secretary.
• Experience with secretarial procedures.

Responsibilities

• Manage a comprehensive and effective administration and clerical service to the Clinical Board.
• Contribute as a member of the Clinical Board Management team.
• Design, implement and monitor service improvements.

Skills

IT Skills to include office software packages

Good typing skills

Education

Degree in Leadership/business management or equivalent

RSA 3 or equivalent experience

English Language GCSE grade 4 or above

Job description

Overview

Job Summary
This is an exciting opportunity to join the Cardiothoracic Clinical Board as an Administration Manager. We are seeking a competent, enthusiastic and supportive Administration Manager who will lead our high-performing patient services team in providing an effective, welcoming and safe service for all our patients.

Application note You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

No agencies please

Main duties of the job

The Administration Manager role will be responsible for ensuring the organisation and delivery of a coordinated and responsive Cardiothoracic Service in a manner consistent with Trust and local policies, procedures and protocols.

To work unsupervised and act independently to manage own workload referring to the Operational Service Manager when/where necessary.

To support and manage, alongside the Operational Service manager, the administrative team within the Cardiothoracic Clinical Board ensuring that a comprehensive, high quality and efficient service is provided to the various medical and non-medical professionals within the teams ensuring that the organisational needs of the multidisciplinary team and operational issues are met.

The role includes direct supervision of the clerical teams, being the point of contact, including arranging cover for annual leave and sickness, monitoring of sickness absence and undertaking yearly appraisal for the administration team. The post holder will develop, introduce and maintain systems and processes to guarantee an efficient and effective service that supports the delivery of activity and performance targets.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under "Documents to download" or "Supporting documents".

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

Date posted 21 January 2026

Pay scheme Agenda for change

Band Band 5

Salary £31,049 to £37,796 a year per annum

Contract Permanent

Working pattern Full-time

Reference number 317-2026-04-01-DR

Job locations Freeman Hospital
Freeman Hospital, NE7 7DN

Job Description

Job responsibilities

• Manage a comprehensive efficient and effective administration and clerical service to the Clinical Board / Departments including: Design, implement and monitor service improvements.
• Staff appointments.
• Training and development.

Contribute as a member of the Clinical Board Management team.

• Communicate with Senior Clinicians.
• Attend MDT meetings.
• Contribute to the Business Planning process.

Person Specification

Essential

Qualifications & Education

• Degree in Leadership/business management or Diploma in Leadership/Business Management with experience to degree level or equivalent level experience
• RSA 3 or equivalent experience
• English Language GCSE grade 4 or above

Knowledge & Experience

• Experience with secretarial procedures
• Extensive experience as Medical Secretary some of which as Senior Medical Secretary

Desirable

• Previous management experience including: Business or Personnel
• Knowledge of HR policy and procedure

Skills & Abilities

• IT Skills to include office software packages
• Good typing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

The Newcastle upon Tyne Hospitals NHS Foundation Trust
Freeman Hospital, NE7 7DN
https://careers.nuth.nhs.uk/why-us