Administration Manager

NOVUS; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK education provider is seeking an Administration Manager to join their team at HMP Forest Bank in Manchester. This role involves managing a team and ensuring efficient administrative operations within a dynamic educational environment. Key qualifications include management experience, basic literacy and numeracy qualifications, and customer service expertise. Benefits include generous leave, wellbeing hours, and a pension contribution. The closing date for applications is 03/03/2026.

Benefits

31 days annual leave plus 8 bank holidays

Wellbeing / personal development time

Significant pension contribution

Retail Discounts

Employee Assistance Programme

Qualifications

• Effective management of a team of Senior Administrators.
• Experience maintaining accurate data using systems.
• Demonstrated excellent organisational skills.

Responsibilities

• Support the administration team with organisational tasks.
• Manage daily operations in a fast-paced environment.
• Ensure customer service excellence for stakeholders.

Skills

Team management

Customer service

Time management

Communication skills

IT skills

Education

Level 2 qualifications in Literacy and Numeracy

Level 2 qualification in ICT or Business Administration

Level 3 Leadership and Management qualification

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job description: Are you a detail-oriented, organised, and proactive individual looking to make an impact in a dynamic, fast-paced education environment? We're recruiting an exceptional Administration Manager to join our team. If you thrive in a role where no two days are the same and enjoy supporting a team with your outstanding organisational skills, this could be the perfect opportunity for you.

We have a great opportunity available to join Novus Transforming Lives, our prison education provider at HMP Forest Bank, working as an Administration Manager. This position is offered on a permanent, full-time basis, working 40hrs per week.

Who are Novus Transforming Lives?

Novus Transforming Lives is a leading UK-based education provider dedicated to delivering high-quality learning and rehabilitation services within the prison system. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.

Site Information

HMP Forest Bank is located in Pendlebury in Salford, Greater Manchester. The prison is a Category B Male Prison that accommodates remand and sentenced offenders. It offers a diverse range of education opportunities and employment support. Individuals can work towards nationally recognised qualifications.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities. Specific details about the individual role are shared during the interview process.

Skills, Qualifications and Experience

To be successful in this role, you will need to:

• Have effective management of a team of Senior Administrators
• Hold Level 2 qualifications in Literacy and Numeracy, or be willing to gain within agreed timescales.
• Hold, or be willing to gain within agreed timescales, a Level 2 qualification related to ICT or Business Administration OR have relevant industrial experience and skills.
• Hold or be willing to work towards a Level 3 Leadership and Management qualification.
• Provide excellent customer service across a range of internal and external stakeholders
• Have experience contributing to an effective and efficient administration within a busy office environment.
• Have experience maintaining accurate electronic and paper-based data, using data recording systems as required.
• Demonstrate excellent time management and prioritisation skills
• Demonstrate excellent communication and interpersonal skills
• Demonstrate up to date IT skills

Benefits

• 31 days annual leave plus 8 bank holidays
• 2 hours for wellbeing / personal development per week
• Significant pension contribution (Aviva Auto-Enrolment Pension Scheme)
• Retail Discounts
• Employee Assistance Programme

Safeguarding

Novus Transforming Lives is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

Novus Transforming Lives is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy.

Closing date

The closing date for this job advert is 03/03/2026. However, sometimes the job advert may close early if we receive a good response!