Administration Assistant Bank

Navigo Health and Social Care CIC; Grimsby; On-site; GBP 25,000; Part time

Job summary

A public-service social enterprise in Grimsby is seeking an administrative support professional. The role includes routine office duties, ensuring positive service experiences, maintaining confidentiality, and adherence to policies. Ideal candidates should possess GCSE qualifications, strong organizational and communication skills, and experience in busy office and customer service environments. This position offers a salary of £24,465 per year on an as-and-when basis.

Qualifications

• Educated to GCSE level, including Mathematics and English.
• Experience working in a busy office and customer service environment.
• Ability to deal with stressful situations and clients.

Responsibilities

• Perform routine admin duties like photocopying and data entry.
• Maintain filing systems and handle enquiries efficiently.
• Provide administrative support and ensure confidentiality.

Skills

Microsoft Office packages

Effective organisational skills

Prioritisation

Using own initiative

Working under pressure

Attention to detail and accuracy

Teamwork

Adaptability and flexibility

Developing positive relationships

Willingness to undertake training

Knowledge of mental health services

Knowledge of medical terminology

Education

GCSE level grade A to C including Mathematics and English Language

OCR / RSA II Typing or equivalent

Tools

SystmOne

Job description

The post-holder will work across Navigo Services as needed and on an ad-hoc basis to meet organisational needs.

Members of the admin bank will assist in ensuring service experiences are positive and that service-user confidentiality is maintained at all times. Treat all visitors—service users, families/carers, colleagues and others—with respect, dignity, courtesy and in accordance with Navigo Values.

The post-holder will maintain up-to-date knowledge of Navigo policies, processes and procedures and work within these at all times.

Assist in administrative duties under the direction of the Admin Manager and Senior Administration staff within the provision of team requirements.

Undertake relevant duties requested by Management that correspond to the general character of the post and are commensurate with the level of responsibility.

Provide an efficient and effective administrative/clerical support service across all areas of Infrastructure and Operational Services as required.

Provide an efficient and effective front-line service to clients, staff, external agencies and members of the public face‑to‑face, on the telephone and electronically.

Main duties of the job

• Work within the Administrative Teams that support services, undertaking routine admin duties such as photocopying, scanning and word processing.
• Process routine documentation and, where required, data entry of invoices that are collated, checked and recorded according to set guidelines.
• Perform accurate word‑processing duties and data inputting on the electronic system.
• Maintain filing systems, both manual and electronic, that are up to date and accurate.
• Deal with a wide range of enquiries from the public and staff members, face‑to‑face, over the telephone and electronically, ensuring all enquiries are handled efficiently while maintaining confidentiality.
• Maintain excellent working relationships with all staff within the teams, other employees, partner agencies and any visitors to the service areas.
• Adhere to and action health and safety procedures as necessary.
• Maintain confidentiality at all times and comply with the Data Protection Act and Access to Health Records procedures.
• Comply with Health and Safety Regulations and work within the policy guidelines of Navigo, maintaining a proficient working knowledge of Navigo policies.
• Effectively manage compliance in mandatory training within the guidelines of Navigo.

About us

NAViGO is a public‑service, not‑for‑profit social enterprise dedicated to the community. We put people who use the service first and aim to make the job enjoyable while building caring relationships with the local community.

In April 2011, NorthEast Lincolnshire mental health services became a not‑for‑profit social‑enterprise called NAViGO.

Most people who use our services will continue to access them through the NHS. NAViGO continues to provide the mental health and social care services that the people of North East Lincolnshire expect: innovative services in a variety of settings, including people’s homes, GP practices and community‑based buildings.

We work closely with the community to provide dynamic, innovative services and to challenge the stigma and discrimination associated with mental health conditions.

This social enterprise is about working together with local people to create services that are owned, controlled, supported and loyal to the community.

We are only interested in delivering services we would be happy for our own families to use.

Job responsibilities

Same content as described under Main duties of the job.

Person Specification

Qualifications

• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
• OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency.
• Knowledge of hospital administration procedures.

Skills

• Working knowledge of Microsoft Office packages.
• Effective organisational skills.
• Ability to prioritise.
• Ability to use own initiative.
• Ability to work under pressure.
• Attention to detail and accuracy.
• Active and effective team member.
• Adaptable and flexible in approach to working practice.
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation.
• Willingness to undertake further training as required.
• Knowledge of mental health services.
• Knowledge of hospital administration systems.
• Knowledge of medical terminology.
• Diary Management.
• SystmOne.

Experience

• Experience working in a busy office environment.
• Ability to work to processes and set deadlines.
• Experience working in a team.
• Ability to deal with stressful situations and clients.
• Fire Warden trained or willing to work towards if required by area of service.
• First Aid trained or willing to work towards if required by area of service.
• Proof Reading trained or willing to work towards.
• Experience working in a customer service environment.

Knowledge

• Understanding and respect for confidentiality in relation to all aspects of work.
• Understanding the need for liaison with service users and their families sensitively, warmly and with empathy.
• Flexible approach to duties and working relationships.
• Flexibility with regard to working location dependent on the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a year on an as and when basis only.