Administration Assistant - Apprenticeship Opportunity

NHS; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking a full-time Administration Assistant for the Rotherham With Me In Mind Administration team. The role involves providing essential admin support, including handling referrals and maintaining patient records. Candidates without a Level 2 qualification can complete an apprenticeship. Candidates should possess good literacy and IT skills, alongside a commitment to confidentiality.

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1.
• Willingness to undertake a relevant Level 2 Apprenticeship.

Responsibilities

• Provide a confidential, quality administrative service.
• Create and maintain up-to-date computerized patient records.
• Update new referrals on SystmOne.

Skills

Literacy and numeracy skills

IT skills in Microsoft Office

Understanding of confidentiality

Education

GCSE Grade C in English and Maths

NVQ Level 2 or willingness to pursue

Job description

Go back Rotherham Doncaster and South Humber NHSFT

Administration Assistant - Apprenticeship Opportunity

The closing date is 09 October 2025

An exciting opportunity has arisen for a full time Administration Assistant to work within Rotherham With Me In Mind Administration team. The role involves providing admin support to our services and includes being the first point of contact for patients and families.

The successful applicant will work under the supervision of the CAMHS Senior Administrator supporting with processing referrals, formatting letters, actioning tasks on System One, note taking, scanning, filing, answering the phones and any additional admin duties which are required.

If you do not already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification relevant to your role.

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

• Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group as part of Single Point of Contact Model.
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship

We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Experience

• IT skills in Microsoft Office Packages or equivalent experience

Knowledge

• Understand importance of maintaining confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rotherham Doncaster and South Humber NHSFT