Administration Assistant

NHS; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare organization in Newcastle upon Tyne is seeking a part-time Administration Assistant to join their Outpatient Team within the Dermatology Department. The role involves providing a friendly reception service to clinicians and patients. Ideal candidates will demonstrate excellent communication skills, flexibility, and reliability. A good standard of English and Maths is required, along with experience in an administrative role, preferably within the NHS. The organization offers a supportive environment conducive to flexible working.

Qualifications

• Good standard of English and Maths at GCSE or equivalent at grade C or above.
• Experience working in a patient/public environment in an administration or clerical role.
• Previous experience working within the NHS.

Responsibilities

• Provide efficient admin and clerical service within the operational services department.
• Ensure patient documents are prepared, updated and available in a timely manner.
• Provide information to patients, relatives, and staff.
• Deal with telephone enquiries promptly.
• Ensure that data input is amended as necessary.

Skills

Excellent communication skills

Flexibility

Reliability

Organised approach to work

Keyboard skills

Education

Good standard of English and Maths at GCSE or equivalent

Tools

NHS software packages

SystmOne

eRecord

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Administration Assistant

The closing date is 05 January 2026

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Team within the Dermatology Department for a part time Band 2 Administration Assistant.

Post holders will be required to provide an efficient reception service to both clinicians and patients.

The successful candidate will work within a team of outpatient staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

• Interview Date: 22 January 2026
• 15 hours/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

This part time role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient face to face reception service to patients.

The role will include all face to face reception duties - check in patients / check out patients and make appointments.

The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To support the provision of an efficient admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and available a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To ensure that data input is amended as necessary

Person Specification

Qualifications & Education

• Good standard of English and Maths at GCSE or equivalent at grade C or above or equivalent or equivalent level experience.

Knowledge & Experience

• NHS software packages
• Knowledge of SystmOne, eRecord
• Experience working in a patient/public environment in an administration or clerical role
• Previous experience working within the NHS.

Skills & Abilities

• Keyboard skills with a sound knowledge of computers.
• Good communication skills both written verbal and telephone skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust