Administration Assistant

NHS; Merthyr Tydfil; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health board in Merthyr Tydfil, UK, is seeking an Administration Assistant to support dental and optometry services. The role includes managing waiting lists, providing secretarial support to senior leaders, and working closely with the operational team. The ideal candidate should have a Vocational Level 3 in Business Administration and strong interpersonal skills. Knowledge of IT and previous administrative experience is required. They also welcome Welsh speakers.

Qualifications

• Understanding and awareness of confidentiality.
• Knowledge of Dental & Optometry contracts.
• RSA/OCR Level II typing or equivalent relevant experience.

Responsibilities

• Provide a high-quality secretarial and administrative service within the team.
• Support operational activity like waiting list management.
• Manage diary and arrange meetings for senior leaders.

Skills

Good interpersonal skills

Good communication and listening skills

Good organisational skills

Ability to work in a challenging environment

Flexible in approach to work

Education

Vocational Level 3 in Business Administration

ECDL or equivalent

Tools

Microsoft Office software

Job description

Go back Cwm Taf Morgannwg University Health Board

Administration Assistant

The closing date is 07 December 2025

The post holder will play a key role in supporting the operational team to effectively manage general dental and optometry services within the Cwm Taf Morgannwg University Health Board (CTMUHB) footprint.

The role will play a key function in managing a central waiting list for general dental services ensuring that a regularly validated list is maintained.

The role will also involve the provision of Personal Secretary support to the Directorate Manager and Dental Director within the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Provide a comprehensive, high-quality secretarial and administrative service within the Primary Care Dental and Optometry team.

Be key in supporting operational activity such as waiting list management for General Dental Services, including regular validation to ensure information held is up-to-date and accurate as well as regular contact with patients and contractors.

Work closely with senior leaders to provide Personal Secretary support such as diary management, arranging and minuting meetings and managing follow-up actions.

Work independently and have the knowledge and experience to respond to the changing needs of the service and will be expected to problem solve in areas of work, supporting with the development of effective processes.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one tea

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Qualifications

• Vocational Level 3 in Business Administration or possess knowledge, skills and experience to its equivalency.
• ECDL or equivalent.
• Understanding and awareness of confidentiality.
• Knowledge of Dental & Optometry contracts.
• Knowledge of contractor and commissioner relationship.
• RSA/OCR Level II typing or equivalent relevant experience.

Skills and Attributes

• Ability to transfer IT skills to new applications.
• Good interpersonal skills.
• Ability to work in a challenging environment.
• Good communication and listening skills.
• Good organisational skills and ability to manage conflicting priorities.
• Ability to use own initiative to overcome challenges.
• Flexible in approach to work and duties to meet the needs of the service.
• Welsh language speaking/listening skills at Level 3 or above

Experience

• Previous experience in an office based, administrative role.
• Experience of working within a patient/customer focused environment.
• Experience of working within a team. Experience of using databases and Microsoft Office software packages such as Word, Excel and PowerPoint.
• Previous NHS experience. Experience of establishing new systems of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board