Administration and Production Technician

Serco Limited; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking an Administration and Production Technician to support high-quality design and print services. This role involves direct customer interaction, managing print production jobs, and maintaining meticulous records. The ideal candidate will have strong organizational skills, experience in administrative roles, and proficiency in Microsoft Office. Great benefits include a contributory pension scheme, substantial holidays, and opportunities for professional development.

Benefits

Up to 6% contributory pension scheme

25 days holidays plus bank holidays

Health and wellbeing programs

Qualifications

• Proven experience in an administrative or office-based role.
• Strong attention to detail and numerical accuracy.
• Confident communicator with excellent customer service skills.

Responsibilities

• Act as the first point of contact for customers.
• Log, track and progress print and production jobs.
• Support print production including pre-press file preparation.

Skills

Customer service skills

Attention to detail

Organizational skills

Microsoft Office proficiency

Positive attitude

Tools

Adobe Creative Suite

Pre-press software

Job description

Overview

Serco Limited

Location: Defence Academy Services, Farringdon Road, Wiltshire SN6 8LA

Salary: £26,000.00 per annum plus excellent benefits

Schedule: 37 Hours per week, Monday – Friday between hours of 8am – 5pm

Ready to impact a better future?

As an Administration and Production Technician in our Media Services team, you will play a key role in supporting the delivery of high-quality design, print and production services to the Defence Academy and external customers. This is a varied role combining administrative, customer service and print production duties, supporting the smooth operation of a busy print and media environment.

Responsibilities

• Act as the first point of contact for customers, managing enquiries via phone, email and in person.
• Log, track and progress print and production jobs using internal systems.
• Produce accurate costings, raise purchase orders and maintain financial and VAT records.
• Liaise with internal finance teams and external suppliers, including quotes and payment processing.
• Manage departmental purchasing, consumables and stock control.
• Provide general administrative support including reporting, filing, visitor bookings and postage.
• Support print production including pre-press file preparation, digital and wide-format printing, finishing, scanning and job tracking.
• Maintain a clean, organised printroom and paper store.
• Ensure compliance with health & safety procedures and departmental workflows.

Qualifications

• Proven experience in an administrative or office-based role.
• Highly organised with strong attention to detail and numerical accuracy.
• Confident communicator with excellent customer service skills.
• Ability to prioritise and manage multiple tasks in a busy environment.
• Good working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Positive, proactive attitude with a willingness to learn.
• Practical and technical aptitude.

Desirable

• Interest or experience in design, media or print production.
• Familiarity with digital print processes and equipment.
• Experience using pre-press software and Adobe Creative Suite.

Additional Information

• BPSS clearance required prior to appointment.
• Occasional driving of company or MOD vehicles on site.
• Serco uniform, name badge and security pass must be worn as required.
• Role involves adherence to Health & Safety legislation.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What we offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days (pro rata) plus bank holidays
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.