Admin Officer

Ministry of Justice; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking Crown Court Admin Officers to manage the preparation of criminal digital files for hearings and provide administrative support. The role involves interacting with criminal justice agencies and the public, requiring excellent communication skills and a friendly demeanor. Candidates should have customer service, administrative, and IT experience, along with strong organizational skills. The position is office-based and customer-facing, ensuring a professional service to the public.

Responsibilities

• Advance cases through the court/tribunal system.
• Provide general administrative support to other HMCTS functions.
• Deliver proactive support to customers by phone and email.

Skills

Good written and verbal communication skills

Friendly and approachable manner

Organising time

Multitasking effectively

Customer service experience

Administrative experience

IT experience

Attention to detail

Strong organisational skills

Job description

Crown Court Admin Officers manage the preparation of criminal digital files for hearings, respond to correspondence from criminal justice agencies, solicitors, barristers and the public, and handle the full range of serious criminal work, including jury management. The role is customer‑facing and is office‑based, providing HMCTS services to the public.

Key Responsibilities

• Advance cases through the court/tribunal system and provide general administrative support to other HMCTS functions.
• Organise time, prioritise efficiently, multitask and adapt to using various software packages.
• Deliver proactive and effective support to customers by phone and email.

Essential Criteria

• Good written and verbal communication skills.
• Friendly, approachable manner and a desire to deliver proactive support to customers.
• Organising time, prioritising and multitasking effectively.
• Ability to adapt and use various software packages.

Qualifications

• Customer service, administrative and IT experience.
• Attention to detail and strong organisational skills.

Disability confident employer – MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.