Admin Bank

Liverpool Women's NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 27,000; Part time

Job summary

A prominent NHS trust in Liverpool seeks a Bank Administrator to support the Patient Access Centre. This role includes managing clinic schedules, patient communications, and ensuring efficient booking processes. The ideal candidate will possess strong organisational skills and the ability to handle complex bookings. This position is essential to uphold service standards for patients and staff alike, contributing to the smooth operation of healthcare services in the community.

Qualifications

• Experience in healthcare administration roles is preferable.
• Ability to work autonomously and as part of a team.
• Strong communication skills with the ability to handle sensitive situations.

Responsibilities

• Manage consultant clinic schedules and appointments.
• Produce and send appointment letters to patients.
• Monitor and update follow-up queues for patients.
• Act as a point of contact for GPs, patients, and staff.
• Organise interpreters and coordinate extra clinic sessions.

Skills

Clinic & Diary Management

Patient Communication

Booking & Referral Management

Queue & Waiting List Oversight

Liaison & Support

Job description

An exciting opportunity has arisen as a bank administrator to join our team to provide effective & efficient administration duties to support the smooth running of the Patient Access Centre at Liverpool Women’s Hospital. The post holder will be responsible for the efficient booking and scheduling of their allocated sub‑specialty new and follow‑up out‑patient appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating of follow‑up queues and the building of additional clinics where required. The post holder will possess the ability to work autonomously, using their own initiative, supported by the Manager as required, as well as working as part of the Patient Access team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.

• Clinic & Diary Management: Manage consultant clinic schedules, including face‑to‑face, telephone, and virtual appointments, ensuring correct timings and media types.
• Patient Communication: Produce and send appointment letters; liaise sensitively with patients to arrange appointments according to availability and access policies.
• Booking & Referral Management: Register new referrals (electronic and paper), manage e‑Referral system tasks, and ensure RTT pathways are accurately maintained.
• Queue & Waiting List Oversight: Monitor and update follow‑up queues, prioritise urgent patients, manage DNA (Did Not Attend) cases, and ensure waiting time targets are met.
• Liaison & Support: Act as a point of contact for GPs, patients, and internal staff; handle complex bookings, complaints, and service queries.
• General Duties: Organise interpreters, coordinate additional clinics, and ensure adherence to all Trust and national policies.

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments. We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

For roles at Liverpool University Hospitals, visit their careers page.

UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role. https://www.gov.uk/skilled-worker-visa/your-job

For further details / informal visits contact: Name: Sue Carter Job title: Operational Service Manager Email address: [e-mail]