Admin Assistant

NHS; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization is seeking an Admin Assistant to provide excellent customer service within a busy admin office in Southampton. Responsibilities include handling communications with patients, ensuring effective administration, and maintaining good relationships with team members. Applicants should have strong customer service experience, proficiency in Microsoft Office, and a good educational background. This role emphasizes teamwork and independent work, contributing to a supportive healthcare environment.

Qualifications

• Experience working in a customer services environment.
• Proficient in Microsoft Office packages.
• Able to work independently and in a team.

Responsibilities

• Provide excellent customer service to patients and their families.
• Maintain efficient administrative services.
• Build relationships with stakeholders.

Skills

Customer service experience

Communication skills

IT skills including Microsoft Office

Education

Good standard of education (GCSE pass level 4-9)

NVQ 2 diploma or equivalent experience

Tools

Microsoft Office

Hospital computer systems

Job description

Admin Assistant

The closing date is 06 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal applicants.

Please see below for the detailed job description of the role.

Main duties of the job

We are seeking multiple highly motivated and proactive individuals to fulfil various admin roles within our busy admin office.

All these roles will mean that you will provide excellent customer service to patients, relatives and carers. You will build good working relationships with the Consultants, the rest of the Admin Team and Nursing staff.

You will need excellent communication skills as you will be dealing with the patients by phone, email and face to face.

About us

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Job responsibilities

WHAT YOU’LL DO:

• Provide an excellent customer service to patients, relatives/carers and external agencies.
• Ensure a consistent and effective administrative service is maintained at all times.
• Build relationships with stakeholders internally and externally.

WHAT WE’RE LOOKING FOR:

You will:

• Have experience of working in a customer services environment.
• Have a friendly and approachable manner.
• Be polite, sympathetic and diplomatic and have a can do attitude.
• Provide excellent customer service to patients, relatives/carers and external agencies, this will include communication that is face to face, over the telephone and through written correspondence.
• Provide comprehensive administration services with high standards of accuracy and attention to detail.
• Demonstrate ability to communicate over the telephone and in person.
• Show competent IT skills, including a working knowledge of Microsoft Office packages.
• Be able to work independently but also be a good team player.

Person Specification

Qualifications, Knowledge & Experience

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard.
• NVQ 2 diploma or equivalent experience.
• Experience of working in a customer led environment.
• Competent in the use of Microsoft Office packages.
• Evidence of computer literacy.
• Courses/further study attended to demonstrate evidence of personal development.
• Proficient in the use of hospital computerised patient systems.
• Experience of working shifts.

Trust Values

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust