Admin Assistant

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an Admin Assistant to support a busy outpatient service. Responsibilities include greeting patients, managing appointment schedules, and maintaining patient records. Ideal candidates will have strong communication skills and customer service experience. This role offers an opportunity to be part of a dedicated team within a supportive environment.

Responsibilities

• Support the smooth operation of a busy outpatient service.
• Greet and assist patients with inquiries.
• Manage appointment schedules and handle telephone inquiries.
• Maintain accurate patient records and manage incoming calls.

Skills

Customer service experience

Knowledge of IT systems

Keyboard skills

Written communication skills

Ability to work as part of a team

Initiative and independent judgement

Clear verbal communication

Education

GCSE English and Maths or equivalent experience

Job description

About the Trust

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

We offer equal opportunities for everyone, and we support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

Responsibilities

The Admin Assistant will support the smooth operation of a busy outpatient service. Responsibilities include greeting and assisting patients, managing appointment schedules, handling telephone inquiries, ensuring accurate patient records are maintained, accurately recording patient details and activities, providing a telephone service, managing incoming calls, relaying queries and messages, liaising with other departments and external organisations, supporting appointment scheduling via MyMFT, monitoring electronic messages from MyMFT, handling requests for services such as transport, interpretation, porters, diagnostic tests, maintaining work queues, managing appointment cancellations and rebookings, escalating issues or complaints, maintaining patient information literature, managing mail, retrieving and storing files, and ensuring stock levels are adequate while adhering to Accessible Information standards.

Qualifications & Skills

• GCSE English and Maths or equivalent experience, Customer service experience
• Knowledge of IT systems
• Keyboard skills
• Written communication skills (application form)
• Ability to work as part of a team
• Possess a degree of initiative and basic independent judgement
• Clear verbal communication