ADHD Patient Liaison Officer

NHS; Remote; GBP 24,000 - 27,000; Full time

Job summary

A healthcare service organization in the UK is seeking a compassionate Patient Liaison Officer to join their ADHD Assessment Service team. The role focuses on delivering a smooth patient experience, from referrals to aftercare. Responsibilities include managing patient onboarding, coordinating appointments, and providing support during virtual consultations. Ideal candidates will have healthcare experience, excellent communication skills, and a professional approach to patient interactions. This position offers a competitive salary and flexible working options.

Qualifications

• Experience in a healthcare, patient-facing or service-led admin role.
• Strong attention to detail with the ability to multitask.
• Empathetic professional approach when interacting with patients.

Responsibilities

• Manage referrals and ensure accurate patient onboarding.
• Coordinate triage calls and follow-up appointments.
• Provide support during virtual consultations.
• Process clinical reports and manage aftercare communications.

Skills

Healthcare experience

Interpersonal skills

Attention to detail

Compassionate communication

IT systems proficiency

Tools

EMIS

Hero Health

Job description

Job summary

We're looking for a compassionate, detail‑oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You'll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment and aftercare.

Job responsibilities

As the first point of contact for patients, clinicians, GPs and internal teams, you will ensure the highest standard of communication and coordination, helping people feel informed, reassured and well cared for throughout their journey with us.

• Manage referrals via e‑RS and email, ensuring complete and accurate patient onboarding
• Coordinate triage calls, assessments and follow‑up appointments
• Provide technical and administrative support during virtual consultations
• Process and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling, liaise with GPs and manage aftercare communications
• Be the first point of contact for patient queries, offering clear, compassionate guidance

Person Specification – Experience

• Experience in a healthcare, patient‑facing or service‑led admin role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask
• Comfortable working with sensitive patient data and IT systems
• Empathetic, professional approach to patient interaction

Person Specification – Desirable

• Mental health or ADHD service experience
• Familiarity with EMIS Web, Hero Health or similar systems
• Understanding of healthcare data protection (e.g. GDPR, Caldicott Principles)
• Experience with virtual consultations or AI transcription tools

Details

• Date posted: 03 December 2025
• Pay scheme: Other
• Salary: £24,000 to £27,000 a year
• Contract: Permanent
• Working pattern: Full‑time, Flexible working, Home or remote working
• Reference number: U0024‑ADHD
• Job location: Medinet Clinical Services Ltd, 21 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BL
• Employer: HealthHarmonie
• Employer website: https://www.healthharmonie.com/

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.