Accounts Payable & Customer Service Specialist

Charlie Creative Lab Ltd; Remote; GBP 30,000 - 35,000; Full time

Job summary

A growing multimedia agency is seeking a skilled Accounts Payable & Customer Service Specialist with fluency in Italian and English. The successful candidate will be responsible for processing supplier invoices, reconciliation tasks, and providing top-notch customer support to partners. This is a remote position allowing flexible hours within the CET time zone. Ideal for individuals who thrive in fast-paced environments and possess strong attention to detail. The role offers competitive remuneration of £30,000 to £35,000 based on experience.

Benefits

Competitive salary

Flexible remote work

3 months training provided

Long-term contract post-probation

Qualifications

• Fluent in Italian and English, both written and spoken.
• Experience in accounts payable or bookkeeping.
• Strong customer service skills in an international environment.

Responsibilities

• Responsible for supplier invoice processing.
• Perform bank and payment-related reconciliation tasks.
• Support authors and suppliers through high-quality customer service.

Skills

Fluent in Italian and English, written and spoken

Strong customer service experience

Excellent attention to detail

Comfortable using accounting software

Solid Excel skills

Proactive and reliable

Tools

Xero

QuickBooks

Job description

Accounts Payable & Customer Service Specialist / Remote

£30,000 to £35,000 per annum D.O.E.

An exciting opportunity for an experienced Accounts Payable & Customer Service Specialist to join a fast growing group of international multimedia agency based in the City of London. Fluent Italian is required.

Charlie Creative Lab Ltd is a fast growing Group of International Multimedia Agencies based in the UK, Italy and Cyprus that offers a full consultancy service to international multimedia producers (Self Publishers, YouTubers, Tiktokers, etc.)

We are currently hiring an Accounts Payable & Customer Service Specialist (English–Italian) to join our team. The candidate will be responsible for supplier invoice processing, bank and payment‑related reconciliation tasks, as well as supporting authors, suppliers and partners through high‑quality customer service.

The ideal person is energetic, self‑motivated, a problem solver, and able to work under pressure in a fast‑paced and international environment.

What’s in it for me?

• Competitive salary of £30,000 to £35,000 per annum, dependent on experience.
• Flexible full‑time 9-5 remote working anywhere in Europe. (CET time zone +/- 1 HOUR), Mon‑Fri.
• As this is a remote position, you will need to have your own fast connection and computer.
• 3 Months’ probation and long term contract after succeeding the probation.
• We will provide 3 months of training but we aim to give the candidate a high level of independence.

Responsibilities of the Senior Accounts Payable & Customer Service Specialist

• You will be responsible for supplier invoice processing.
• Bank and payment‑related reconciliation tasks.
• Supporting authors, suppliers and partners through high‑quality customer service.

Skills & Experience Required

• Fluent in Italian and English, written and spoken.
• Previous experience in accounts payable, bookkeeping or accounting administration.
• Strong customer service experience, ideally in an international environment.
• Excellent attention to detail and can manage high volumes of transactions accurately.
• Comfortable using accounting software (Xero, QuickBooks or similar is a plus).
• Solid Excel skills and good data‑handling abilities.
• Able to communicate clearly and professionally and are able to solve problems independently.
• Organised, and able to prioritise tasks and meet deadlines consistently.
• Communicate effectively with clients, handling both email and phone calls when necessary.
• Proactive, reliable, and able to work both independently and within a team.
• Positive, customer‑oriented and professional attitude.

What’s Next?

If you have the skills and passion to be successful in this Accounts Payable & Customer Service Specialist position, we would love to hear from you. Apply NOW and we will be in touch.