Account Manager - Spanish & French Speaking

OpenTable; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A premier restaurant technology company is seeking an Account Manager (Spanish & French Speaking) in London. This hybrid position requires managing key restaurant partnerships, enhancing engagement, and reducing churn through effective communication and consultative selling. Candidates should have a bachelor's degree and experience in account management, as well as the ability to work well under pressure. Competitive benefits include health insurance, generous vacation, and flexible work arrangements.

Benefits

Private health and dental insurance

5 weeks paid vacation

Employee Assistance Program

Paid parental leave

Discounted gym membership

Free lunch 2 days per week

Career development funding

Company-paid therapy sessions

Qualifications

• Ability to drive engagement for restaurant partners.
• Skills to present and train customers remotely.
• Experience in consultative selling to restaurants.

Responsibilities

• Lead management of valuable customers.
• Resolve daily customer cases and tasks.
• Drive engagement on the OpenTable platform.

Skills

Bilingual speaker (Spanish and French)

Account management experience

Excellent communication skills

Data-driven decision making

Proven record of consultative selling

Self-motivated

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Account Manager (Spanish & French Speaking) – London

Hybrid position, 2 days in office per week.

OpenTable, part of Booking Holdings, Inc. is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, guests, and bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

In this role, you will:

The Account Manager drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, email, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, assess their needs, and address those needs efficiently. We help restaurants incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. If you are in the business of building and managing relationships and you enjoy keeping an organized schedule while addressing others’ needs, you will thrive in this role and in the OpenTable culture.

Key Responsibilities

• Lead the overall management of our most valuable business segmentation of customers
• Resolve customer cases and tasks daily
• Share data with restaurants to change behavior and drive adoption
• Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Encourage customers to think differently about their business to achieve mutual success
• Consistently meet and exceed team and individual goals
• Contribute to an overall reduction in customer churn

Please apply if:

• You are a bilingual speaker with business proficiency – Spanish and French are highly desired
• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with the ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new viewpoints to customers that reframe and challenge their business
• Aptitude for capturing and using data to advise and persuade others to make decisions
• Excellent communication, listening, influencing and training skills
• Highly motivated, tenacious and results-driven
• Ability to collaborate across departments to solve problems and achieve results
• Excellent organization, documentation and time management skills
• Experience working in unstructured and entrepreneurial environments
• Experience using Salesforce or equivalent CRM is a plus
• Bachelors degree and/or equivalent university degree preferred

Benefits

• Private health and dental insurance
• Income protection and life assurance
• Pension plan contributions
• 5 weeks paid vacation
• Paid parental leave
• Employee Assistance Program (includes 24/7 GP & free legal advice)
• Paid volunteer time
• Paid time off on your birthday
• Work from almost anywhere for up to 20 days per year
• Company-wide week off each year for everyone to recharge
• Free lunch 2 days per week
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Travel discounts
• Social events and Thursday happy hours
• Company-paid therapy sessions
• Subscription to Headspace
• Career development: development funding, leadership programs, access to learning resources
• Employee Resource Groups and initiatives supporting inclusion and belonging

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Work Environment & Flexibility

At OpenTable, we foster a global and dynamic work environment. You will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of responsibilities align with conventional business hours, there will be instances where you are expected to manage communications outside of regular hours to collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when diverse voices are included, so we’re building a team as dynamic as the diners and restaurants we serve.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request accommodations.

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