Account Manager - South Region

Team Ward; Reading; On-site; GBP 44,000; Full time

Job summary

A leading security services provider in Reading is seeking an Account Manager to handle a key client portfolio in the South Region. This role requires strong leadership and client management skills to ensure operational excellence. The ideal candidate has at least 3 years' experience in the security industry and 2 years' management experience, along with a valid SIA Licence. Benefits include a competitive salary of £44,000, pension scheme, and comprehensive development opportunities, fostering a supportive and inclusive workplace.

Benefits

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development opportunities

Qualifications

• Minimum 3 years' experience in the manned security industry.
• At least 2 years' management experience.

Responsibilities

• Lead and oversee day-to-day security operations.
• Conduct client contract reviews and produce reports.
• Manage site-based teams and client relationships.

Skills

Leadership ability

Excellent communication skills

Organizational skills

Microsoft Office proficiency

Problem-solving

Education

Valid SIA Licence

Job description

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Are you ready to take the next step in your security management career?
Join us and help shape a safer, stronger future - for our clients, our teams, and our communities.

At Ward Security, we're looking for a driven Account Manager to take ownership of a key client portfolio within our South Region.

If you're a confident leader with a passion for operational excellence, people development, and client satisfaction, this is your opportunity to play a pivotal role in shaping the future of a growing and respected security business.

The Role

As Account Manager, you'll be fully accountable for the operational and financial performance of your designated account portfolio.

You’ll lead from the front, managing security teams, building strong client relationships, and ensuring all contractual, compliance, and health & safety standards are met.

You’ll act as the primary point of contact for clients, while working closely with senior leaders and internal departments to deliver a consistently high-quality service.

Key Responsibilities

• Lead and oversee day‑to‑day security operations, ensuring excellence in service delivery
• Manage and motivate site‑based teams, setting clear standards and leading by example
• Conduct client contract review meetings, producing accurate reports and action plans
• Ensure all site documentation, assignment instructions, and procedures are accurate and compliant
• Carry out and support risk assessments to identify and mitigate security risks
• Support audits and quality management systems in line with ISO 9001
• Assist with mobilisation of new contracts and growth of the regional portfolio
• Liaise with supervision, response teams, community police, and internal stakeholders
• Support recruitment, induction, training, supervision, and performance appraisals
• Promote and uphold Company Health & Safety and Environmental policies
• Contribute to business development, marketing activities, and new opportunities
• Attend management meetings and collaborate with fellow Account Managers to share best practice

What We're Looking For

Essential Experience & Skills

• Minimum 3 years' experience in the manned security industry
• At least 2 years' management experience
• Valid SIA Licence
• Strong working knowledge of Microsoft Office
• Excellent organisational, communication, and administration skills
• Proven leadership ability with a focus on team motivation and performance

Personal Attributes

• Self‑motivated, proactive, and adaptable
• Professional, confident, and well‑presented
• Strong written and spoken English
• Flexible, collaborative, and solution‑focused

Role: Account Manager
Pay Rate: £44,000 per annum
Location: South Region - Reading and surrounding areas
Role Requirements: SIA License

Benefits include:

• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.