Account Manager - IT MSP

Bowdon Associates Limited; Lancashire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing IT services provider in Bolton is seeking an experienced Account Manager to manage key accounts and drive client success. The role involves building relationships, identifying growth opportunities, and collaborating with support teams. Candidates should have experience in IT services, strong communication skills, and a passion for helping clients succeed. The position offers a competitive salary between £30,000 and £45,000, quarterly bonuses, and a supportive team environment.

Benefits

Quarterly bonuses

Career progression

24 days holiday plus bank holidays

Company health cash plan

Onsite parking

Qualifications

• Experience in account management or sales within IT Services is essential.
• Strong communication and relationship-building skills.
• Organised and able to manage multiple accounts effectively.

Responsibilities

• Build strong relationships with key accounts.
• Spot opportunities for upselling and cross-selling.
• Collaborate with technical teams to resolve issues.

Skills

Account management

Sales within IT Services

Communication skills

Relationship-building

Presentation skills

Team collaboration

Job description

Job Title: Account Manager - IT Services

Location: Bolton

Salary: £30,000 - £45,000

The Client

Our Client are a growing IT Services business (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to add an experienced Account Manager from an IT services background to their team.

Want to help businesses grow through technology?

Join a fast-growing IT services provider that's passionate about making a real difference for their clients.

We're looking for a Sales Account Manager who thrives on building strong partnerships, spotting opportunities for growth, and working as part of a team to deliver outstanding service.

Why You’ll Love This Account Manager Role

• You’ll manage 50-100 key accounts, giving you time to focus on meaningful relationships.
• Be seen as a trusted advisor, helping clients use IT to achieve their goals-not just upselling, but driving real business growth.
• Host webinars to showcase new solutions and keep clients ahead of the curve.
• Work closely with our clients support team, reviewing ticket trends to identify where clients need extra help or new solutions.
• Enjoy clear career progression-think senior account management, leadership, or strategic roles as the business expands.
• Plus, you’ll have ongoing support and a team that's got your back.

What You’ll Be Doing as an Account Manager

• Build strong, long-term relationships with your portfolio of key accounts.
• Act as a valuable ally, helping clients leverage IT to grow and succeed.
• Spot opportunities for upselling and cross-selling-but always with the client's growth in mind.
• Review support ticket patterns to identify gaps and recommend proactive solutions.
• Collaborate with technical teams to resolve issues quickly and improve service delivery.
• Organise and deliver webinars to demonstrate new products and services.
• Achieve and exceed quarterly targets for retention and growth.

What We’re Looking for in the Account Manager - MSP

• Experience in account management or sales within IT Services is essential.
• A genuine passion for helping customers succeed and grow.
• Strong communication and relationship-building skills.
• Organised and able to manage multiple accounts effectively.
• Comfortable presenting to groups and hosting webinars.
• A team player who works well with technical and support teams.
• Commercially savvy, proactive, and driven to achieve goals.
• Full UK driving licence and happy to travel when needed.

What’s in It for You

• £30,000-£45,000 base salary
• Quarterly bonuses for hitting targets
• Career progression-our client are growing fast and you can grow with them
• A supportive team
• 24 days holiday plus bank holidays, and your birthday off-because you deserve to celebrate!
• Company health cash plan, including access to a private GP line and a wellbeing support system
• Office-based role (collaboration is key)
• Onsite parking
• Monday to Friday, 9:00 am - 5:30 pm

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards