Account Manager (Direct Acquiring)

Madfish; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial technology firm in the United Kingdom seeks an experienced Key Account Manager to manage and nurture relationships with key clients. This role requires a solid background in fintech, with a focus on driving revenue growth and ensuring client satisfaction. Ideal candidates will have a minimum of 2 years' experience in similar roles, alongside strong communication skills and proficiency in English and other languages. Opportunities for professional growth and a results-driven culture are key components of this position.

Benefits

Regular Performance Reviews

Transparent career growth opportunities

Innovation Financial Rewards

Paid Vacation

Paid Sick Leave

Public Holidays

Flexible Payout Options

Qualifications

• Minimum of 2 years as a Key Account Manager or related field with similar responsibilities.
• Experience in onboarding clients for direct acquiring products.
• Proactive approach with strong communication and self-management skills.

Responsibilities

• Develop strategic account plans to achieve revenue targets.
• Identify upsell and cross-sell opportunities within accounts.
• Conduct business reviews with clients to align solutions.

Skills

Key Account Management

Legal Consulting

Fintech Knowledge

B2B Communication

Self-management

Fluent English

Fluency in Ukrainian

Fluency in Russian

Job description

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks

Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration.

• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Skills & Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Basic Knowledge of Fintech
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian

We work in a result‑driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer

• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C‑level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country's calendar.
• Flexible Payout Options – PE accounts or popular e‑wallets.

Our Hiring Process

• Application Screening Interview Stages (2-3 weeks)
• Prescreening Call with recruiter (40 min)
• HR Interview (40 min)
• Technical Interview (60 min)
• Job Offer & Background Check