Account Manager

Barker Ross; Willenhall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an engaging Account Manager to join their customer account management team. This mobile position focuses on maximizing client relationships and delivering excellent customer service. Candidates with customer service experience, strong communication skills, and a proactive mindset are encouraged to apply. This role offers opportunities for career progression within a dynamic environment.

Qualifications

• Experience in a customer service driven environment with emphasis on key account management.
• Strong interpersonal and communication skills, able to influence and negotiate.
• Highly organized and methodical with excellent attention to detail.

Responsibilities

• Support customer services, sales and account management teams to maximize client value.
• Build and maintain trust-based relationships with customers.
• Engage with internal stakeholders across departments to meet client needs.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Analytical thinking

Education

Degree in Business Administration, Sales, Marketing or related field

Job description

Overview

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Account Manager to join a successful, well-established and market-leading international business. This is a mobile position to cover the local area, with your home as your base. This would be classed as a remote / hybrid role, with the reporting office being Wednesbury. The business has an immediate opening to add to their customer account management team as a result of growth and new business wins. The company works with businesses that impact the lives of millions of people in the UK and strives to be an employer of choice, promoting and rewarding individuals who deliver against objectives and show great performance. The organisation achieved Gold Medal Ecovadis status, ranking among the Top 5% of the 150,000 companies assessed worldwide by Ecovadis across environment, labour and human rights, ethics and sustainable procurement.

Responsibilities

• Support the customer services, sales and account management teams to ensure each client account is managed professionally and every opportunity to add value and upsell is maximised.
• Build and maintain relationships with customers based on trust and delivering what you say you will; provide an outstanding level of customer service to retain the customer base and optimise sales opportunities.
• Engage with multiple internal stakeholders across departments such as sales, account management, customer services, stores, operations and logistics.
• Demonstrate energy, resilience and a positive, pragmatic, hands-on approach to deliver results in a fast-paced, dynamic environment.
• Balance multiple priorities while keeping the customer at the heart of all actions.

Qualifications and Skills

• Experience in a customer service driven environment with emphasis on key account management and sales.
• Strong interpersonal and communication skills, with the ability to influence and negotiate.
• Highly organised, methodical, process-driven with excellent attention to detail.
• Commercially aware and highly analytical with strong listening abilities.
• Degree educated in Business Administration, Sales, Marketing or related field is desirable but not essential.

What Sets You Apart

Energy, drive to deliver results, and a genuine desire to make a positive impact within the business. There are genuine career opportunities into senior commercial or operational roles for those who perform well.

Application

If you are proactive, resilient and self-motivated with a positive mindset, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, get in touch ASAP. For immediate consideration, send your CV without delay.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. We encourage applications from all sections of society and are happy to discuss reasonable adjustments to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.