Account Manager

HSL compliance; Ross-on-Wye; On-site; GBP 30,000 - 45,000; Full time

Job summary

A compliance services provider based in Ross-on-Wye is looking for an organized and proactive Account Manager to oversee customer contracts, ensuring high service delivery and compliance. This role involves acting as the main contact for clients, managing service levels, and reporting on contract performance. Candidates should have experience in service management, strong analytical skills, and ideally a relevant educational background. The role includes benefits such as a pension scheme and paid annual leave.

Benefits

Pension scheme

Paid annual leave – 25 days holiday plus bank holidays

Company sick pay scheme

KinHub platform supporting mental health and financial wellbeing

Reward Gateway – exclusive employee discounts

Free eye test every 2 years

On-site parking

Training & professional development access

Inclusive culture promoting equal opportunity

Qualifications

• Experience in contract delivery or a similar operational role.
• Strong understanding of compliance and risk assessments.
• Experience supporting or managing teams is advantageous.

Responsibilities

• Act as the main point of contact for all customers in your portfolio.
• Oversee daily contract delivery to meet KPIs and compliance standards.
• Build strong client relationships through regular meetings and support.

Skills

Contract delivery

Service management

Strong organisational abilities

Good analytical skills

Proficiency with digital reporting systems

Education

GCSE in English and Maths – Grade C/4 or above

Job description

Overview

We are looking for an organised, proactive and relationship‑driven Account Manager to join our growing team. In this role, you’ll oversee a portfolio of customer contracts, ensuring outstanding service delivery, compliance and commercial performance. Whether it’s supporting your operational team, strengthening client relationships, or ensuring contracts run seamlessly, you’ll play a key part in delivering the high standards we’re known for. If you’re motivated, confident working with customers and enjoy balancing operational and commercial responsibilities, this could be the perfect next step in your career.

What You’ll Do

• Act as the main point of contact for all customers within your portfolio.
• Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met.
• Build strong client relationships through regular meetings, reviews, and proactive support.
• Produce accurate monthly financial reports, forecasts and contract performance updates.
• Identify opportunities for contract renewal, uplift and service improvements.
• Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines.
• Work closely with Account Supervisors, engineers, and subcontractors to deliver high‑quality service.
• Support, coach, and develop Account Supervisors, including performance and resource management.
• Manage workforce planning, investigations, and recruitment within your operational team.

Experience

• Experience in contract delivery, service management or a similar customer‑facing operational role.

Qualifications

• GCSE (or equivalent) in English and Maths – Grade C/4 or above.
• Additional Health & Safety or Legionella‑related training is beneficial.
• Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential).
• Good analytical skills with the ability to review data, manage costs and produce accurate reports.
• Strong organisational abilities and an eye for detail.
• Experience supporting or managing teams is advantageous.
• Proficiency with digital reporting and operational systems.

Requirements

• Full UK driving licence.
• Ability to travel to customer sites.
• Enhanced DBS check.

Benefits

• Pension scheme.
• Paid annual leave – 25 days holiday plus bank holidays.
• Company sick pay scheme.
• KinHub platform supporting mental health, financial wellbeing, and more.
• Reward Gateway – exclusive employee discounts with hundreds of retailers.
• Free eye test – every 2 years to support your health.
• On‑site parking – where available, for ease of commuting.
• Training & professional development – access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance.
• Inclusive culture – HSL promotes equal opportunity and values diversity in team members.