Account Manager

Kingsgate Recruitment; Manchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading digital lead generation company in Manchester is seeking an experienced Account Manager. In this role, you'll manage a portfolio of 5–10 high-value accounts, ensure client satisfaction through exceptional service, and drive account success via strategic insights and data analysis. Successful candidates will demonstrate strong communication and leadership skills, while effectively managing client expectations. This position offers a salary range of £28,000 to £30,000.

Qualifications

• Proven experience in account management or similar customer-facing roles.
• Ability to manage multiple accounts effectively and meet client expectations.
• Strong analytical skills to assess campaign performance.

Responsibilities

• Manage a portfolio of 5–10 high-value client accounts.
• Ensure client satisfaction and retention through service excellence.
• Drive account success through strategic insights and data targeting.
• Conduct regular catch-up calls with clients to align on expectations.

Skills

Client relationship management

Strategic communication

Data analysis

Team leadership

Job description

Overview

Salary : £28,000 to £30,000

Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team.

The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead— overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service

The Role

• Manage a portfolio of 5–10 accounts
• Fully accountable for client performance and results (75% Retention)
• Assist the onboarding process for new clientsincluding campaign setup and expectations alignment
• Fully responsible for managing and leading client renewals
• Including upsell conversations and retention strategy
• Own all client communicationsincluding : Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress : successes andfocus areasand blockers
• Handling tough conversations and managing client expectations with professionalism
• Pushing back appropriately when expectations do not align with campaign realities
• Collate & send daily end-of-day (EOD) dialling notes to clients
• Write and refine outreach scripts and messaging frameworks for campaigns
• Drive account success through strategy
• Data targetingand campaign insights
• Collaborate with and upskill Sales Reps assigned to each account
• Review performance metrics and proactively identify improvements
• Troubleshoot underperformance and adjust outbound strategies accordingly
• Maintain client satisfaction and retention through consistent delivery
• Proactively communicate with the Directors on client performance and satisfaction
• Ensure there are no surprises around poor results or unhappy clients