Account Manager

Evri; Kenilworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading parcel delivery company in the UK is seeking an Account Manager to manage a portfolio effectively. The role involves achieving performance targets, providing timely reports, and enhancing customer satisfaction. Candidates should have strong account management skills, excellent communication abilities, and a keen attention to detail. Join a diverse workplace that values inclusivity and aims to empower employees to connect authentically. This role offers the opportunity to grow professionally and contribute to a thriving organization.

Benefits

At least 33 days of annual leave

Access to flexible perks including shopping vouchers, insurance, and healthcare

Qualifications

• Experience managing corporate client portfolios effectively.
• Ability to provide accurate and timely performance reporting.
• Understanding of management information systems.

Responsibilities

• Manage and develop an existing Account Management portfolio.
• Achieve annual performance objectives for the portfolio.
• Provide accurate budget and forecast figures.

Skills

Account management

Timely reporting

Communication skills

Detail-oriented

Problem-solving

Tools

MS Office

Job description

Position: AccountManager

ContractType: Permanent –37.5 hours

Location: Ryton

Shift: Monday-Friday

Join the UK’s premier parcel delivery company

What you’ll do

Working within UK Mail, to manage and develop an existing Account Management portfolio to meet or exceed Account Management targets. Support to develop and administer account management plans and processes to expand and maintain customer base, enhance customer satisfaction and achieves sales objectives for key accounts in line with business and sales objectives, Group guidelines and policies. To provide accurate and timely performance reporting on all their areas of responsibility against Budget and relevant Forecast periods as determined by the Key Account Director.

Key Role Responsibilities

• Achieve annual performance objectives and targets for Account Management portfolio
• Manage own Account Management portfolio performance weekly and monthly to meet or exceed KPI’s
• Manage own Account Management portfolio to meet and exceed budget for base revenue for account managed customers
• Report on KPI’s and ad hoc requirements for own Account Management portfolio accurately and in a timely manner to agreed schedules
• Ensure admin is managed to company guidelines (leave / punctuality etc.)
• Comply with relevant sections of employee handbook
• To manage own Account Management portfolio to meet and exceed base volume and revenue targets.
• To accurately provide MI and reporting on own Corporate Account Management portfolio to reflect actual weekly and monthly performance against agreed KPI’s
• To understand Customers business requirements and ensure UK Mail products are aligned.
• To be fully conversant with all commercial UK Mail tools (RA’s / P&L’s).
• To provide management process and control to set up and implement new accounts process as required.
• Reacting to market conditions and other influences, to manage the amendment of pricing through defined processes for authorisation
• To drive efficiencies to increase own Corporate Account Management portfolio without loss of service.
• Contribute to product development process.
• To liaise with operations to resolve customer queries / requirements
• Provide or fulfil ad hoc customer management information requests.
• To ensure that UK Mail requirements of customers are fully complied with; e.g. forecasting, payment to terms.

Financial / Budgetary / People Responsibilities

To provide accurate budget and forecast figures for own Corporate Account Management portfolio for base volume, revenue and GP and report against this in line with process.

Promote Company image and brand at every opportunity.

Ensure all communication; verbal, written or electronic meets the Company required standard.

Observe the Company Dignity and Respect at work policies when dealing with others.

Comply with Company guidelines in relation to timekeeping, attendance, work, performance and appearance.

Create and maintain the highest professional standards at all times.

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

• Annual Leave: At least 33 days of annual leave (including Bank Holidays).

Career Progression

• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

• Previousexperience or evidence of aptitude for successful, efficient, lean account management of corporatetype client portfolio
• Previousexperience and evidence of accurate and timely reporting.
• Good understanding of management information systems
• Excellent in MS Office including excel to manipulate and consolidate data
• Organised and process driven approach to work.
• Ability to gather and analyse facts and information to be able to make an informed decision based on evidence.
• Able to solve problem and resolve all aspects of customer issues in a timely manner using excellent communication skills.
• Attention to detail and accuracy essential
• An understanding of DSA and Mailing products and processes is an advantage
• More than 4 years

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.