Account Manager

Personnel Link Employment Group; Hertford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency in Hertford is seeking an experienced Account Manager to join their specialist debt recovery team. The role involves managing caseloads, handling client queries, and maintaining professional communication. Ideal candidates should demonstrate high attention to detail and strong organisational skills. This permanent position offers a Monday to Friday schedule with 25 days holiday plus bank holidays. Applicants should be confident communicators and have a calm approach to sensitive matters.

Benefits

25 days holiday plus bank holidays

Training and support from an experienced team

Qualifications

• Confident communicator both written and verbal.
• Experience in debt recovery, property administration, or legal support is useful but not essential.
• A calm, fair, and professional approach when dealing with sensitive matters.

Responsibilities

• Manage a personal caseload of management fee and ground rent arrears.
• Discuss payment plans and agree arrangements where appropriate.
• Handle disputes on individual cases and work towards resolution.

Skills

High attention to detail

Strong organisational skills

Confident communicator

Job description

Job Title: Account Manager

Location: Hertford

Salary: £25,000 to £28,000 per year

25 days holiday plus bank holidays

We are looking for an Account Manager to join a specialist debt recovery team in Hertford. The company supports property owners landlords and managing agents with the recovery of service charges ground rent and associated arrears. This is a detailed client focused role where you will manage your own caseload and provide a professional and efficient service from start to finish.

This suits someone organised confident with numbers and comfortable dealing with property owners solicitors and clients in a calm polite manner.

What you will do:

• Manage a personal caseload of management fee and ground rent arrears
• Take payments by card and allocate cheque payments
• Discuss payment plans and agree arrangements where appropriate
• Handle disputes on individual cases and work towards resolution
• Obtain land registry documents including titles leases and transfers
• Make and receive calls from owners solicitors clients and mortgage lenders
• Respond to written and email queries in a clear professional way
• Use client systems to obtain statements demands and invoices
• Prepare and serve Section 121 Notices when required
• Keep clients updated on case progress and report outcomes accurately

What we are looking for:

• High attention to detail with strong organisational skills
• Confident communicator both written and verbal
• Comfortable managing a workload with tight deadlines
• Experience in debt recovery property administration or legal support is useful but not essential
• A calm fair and professional approach when dealing with sensitive matters

What is on offer

• Permanent role in a stable established business
• Professional office based environment
• Monday to Friday schedule
• 25 days holiday plus bank holidays
• Training and support from an experienced team

If you would like to join a professional team where accuracy and client service are valued apply today or call Giovanna on 07369 253 647 for more information.