Account Manager

Tate; Hatfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic recruitment agency in Hatfield is looking for an Account Manager to build strong business relationships and enhance customer satisfaction. In this role, you will engage with clients, manage their needs, and drive value through various services. Strong communication skills and a proactive mindset are essential. This full-time position offers a supportive team environment and great benefits, including 25 days of annual leave and private health insurance.

Benefits

25 days annual leave + bank holidays

Pension scheme with 5% employer contribution

Private health insurance after 6 months

Free car parking

Qualifications

• Proven B2B customer engagement experience.
• Ability to work to KPIs and overcome objections.
• Genuine interest in business and commerce.

Responsibilities

• Engaging with customers daily and gathering feedback.
• Managing annual renewals and upselling services.
• Maintaining accurate records in the CRM system.

Skills

Strong communication skills

Relationship-building

Proactive mindset

Job description

Account Manager - Join a Dynamic Team in Hatfield, Hertfordshire

Are you passionate about building strong business relationships and delivering exceptional customer experiences? Tate is excited to recruit an Account Manager to join a vibrant team and work alongside a team of Business Development Managers.

This Account Manager role is all about ensuring valued customers receive outstanding service, regular engagement and tailored support that drives satisfaction and long‑term loyalty.

Why This Role Matters

As an Account Manager, you'll be the go‑to person for existing customers, helping them unlock the full potential of services on offer. Your proactive approach will ensure they feel supported, informed and valued at every stage of their journey.

Based in their modern Hatfield office, you'll also be out and about across Hertfordshire attending networking events, meeting customers face‑to‑face and representing the company in the local business community.

You'll need to be a car driver and comfortable with occasional early starts for events.

Who They Are Looking For

This permanent position is ideal for someone with proven B2B customer engagement experience, whether in sales, service or account management. You'll thrive on working to KPIs, overcoming objections and building rapport with customers from diverse industries. A genuine interest in business and commerce will give you an edge.

You'll Need

• A professional, confident approach to conversations at all levels
• Strong communication and relationship‑building skills
• A proactive mindset and ability to spot opportunities for growth

What You'll Be Doing Day‑to‑Day

• Engaging with customers daily (around 25+ conversations), offering advice, booking service reviews and gathering feedback
• Managing annual renewals and identifying opportunities for upgrades to deliver better value
• Up‑selling additional services to generate revenue
• Maintaining accurate records in the CRM system and setting up new accounts
• Collaborating in team meetings to share insights and shape future plans
• Supporting at events, helping with table plans, name badges and event logistics
• Taking ownership of projects, working independently or as part of a team

What They Offer

• Permanent, full‑time role: Monday‑Thursday 9am‑5pm, Friday 9am‑4:30pm
• Bright, contemporary office with kitchen facilities, indoor/outdoor rest areas and local amenities
• Free car parking and a supportive, collaborative team environment
• 25 days annual leave + bank holidays
• Pension scheme with 5% employer contribution
• Private health insurance after 6 months

This is a fantastic opportunity for someone who loves connecting with people, enjoys variety in their work and wants to make a real impact on customer satisfaction and retention.

Ready to take the next step? Apply today and join a team that values your ideas and ambition!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.