Account Manager

Barker Ross; Ealing; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading international business is seeking a dynamic Account Manager to cover the Greater London area. This hybrid role focuses on effective customer account management, ensuring client satisfaction and upselling opportunities. Ideal candidates will have a background in customer service and key account management. Strong communication and organizational skills are essential, along with a proactive attitude. This position offers genuine career advancement opportunities.

Qualifications

• Experience in a customer service driven environment emphasizing key account management.
• Strong organization skills with attention to detail.
• Proactive, resilient, and self-motivated with a positive approach.

Responsibilities

• Support account management teams for professional client account management.
• Engage in fast-paced environment, juggling priorities with customer focus.
• Develop customer relationships based on trust and reliability.

Skills

Customer service experience

Interpersonal and communication skills

Influencing and negotiating skills

Commercial awareness

Analytical ability

Education

Degree in Business Administration, Sales, Marketing or related field

Job description

Overview

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Account Manager to join a successful, well-established and market-leading, international business. This is a mobile position to cover the Greater London area, with your home as your base. This would be classed as a remote / hybrid role, with the reporting office being Acton. The business has an immediate opening to add to their customer account management team as a result of continued growth and new business wins.

Whilst you may not know the company products and services, each day they work with businesses that impact the lives of millions of people in the UK. The business is ambitious, and with plans to grow in the UK service industry they have an unrelenting desire to become an employer of choice. It is a meritocracy, and they promote and reward individuals who deliver against objectives and show great performance. Ambition and enthusiasm are key traits of their employees who live the values of respect, integrity, exemplarity and responsibility.

To give you a feel for their ethics and commitment, the company achieved Gold Medal Ecovardis status positioning them among the Top 5% of the 150,000 companies assessed worldwide by Ecovadis, based on four key criteria: environment, labour and human rights, ethics and sustainable procurement, reflecting the quality of their CSR performance.

Responsibilities

• Support the customer services, sales and account management teams in ensuring that each client account is managed professionally, and that every opportunity to add value and upsell is fully maximised.
• Engage in a fast-paced environment, juggling multiple priorities with the customer at the heart of every action.
• Develop relationships with customers based on trust and delivering what you say you will, to retain and grow the customer base.
• Liaise with numerous departments and internal stakeholders such as the sales team, account managers, customer services team, stores, operations and logistics.

Qualifications and attributes

• Experience in a customer service driven environment with emphasis on key account management and sales.
• Strong interpersonal and communication skills, highly organized, methodical and process driven with great attention to detail.
• Strong influencing and negotiating skills, commercial awareness and analytical ability.
• Proactive, resilient and self-motivated with a positive approach; able to think pragmatically and act hands-on.
• Degree educated in Business Administration, Sales, Marketing, or related field is desirable but not essential.

What sets you apart

Energy, desire to deliver results and a view of this role as an opportunity to make a real positive impact in the business. Genuine career opportunities into senior commercial or operational related roles.

Equal opportunity and regulatory information

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.