Account Manager

Mansell Recruitment Group; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an experienced Account Manager to support operations in Basildon. This role involves managing customer accounts, overseeing production scheduling, and ensuring high customer satisfaction. The ideal candidate will have a proven track record in account management within the manufacturing sector, particularly electronics. Responsibilities include coordinating orders, preparing for business reviews, and managing customer relationships. Offering a competitive salary and benefits including a company pension and generous holiday allowances.

Benefits

Competitive salary

22 days holiday + Bank Holidays

Company pension

Free parking

Modern facilities

Qualifications

• Proven experience managing customer accounts in a manufacturing environment.
• Strong communication and negotiation skills.
• Commercially astute with understanding of revenue impact.
• Confident with MRP systems and complex data.
• Willingness to travel within the UK.

Responsibilities

• Act as the main point of contact for allocated customers.
• Manage orders from placement to delivery.
• Handle purchase orders and support material planning.
• Prepare for and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs.
• Support negotiations for new business.

Skills

Customer account management

Communication skills

Negotiation skills

Relationship-building

Commercial awareness

MRP systems proficiency

Job description

Account Manager

As an Account Manager, you’ll join a collaborative commercial team supporting the Basildon factory. You’ll manage day‑to‑day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer‑facing, factory‑based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.
• Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
• Handle purchase orders and support material planning with buyers.
• Prepare and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business and continuous improvement projects.
• Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

• Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
• Strong communication, negotiation, and relationship‑building skills.
• Commercially astute, with understanding of revenue and margin impact.
• Confident using MRP systems and handling complex data with accuracy.
• Able to thrive in a fast‑paced, hands‑on manufacturing setting.
• Full UK driving licence and willingness to travel (mostly UK‑based).

What’s on Offer

• Competitive salary (dependent on skills and experience)
• 37‑hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
• 22 days holiday + Bank Holidays + up to 3 additional long‑service days
• Company pension
• Free parking, modern facilities, and complimentary refreshments