Account Maintenance Specialist

Interactive Brokers Group, Inc.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services company in Greater London seeks a Client Support Specialist to deliver exceptional service to clients, ensuring regulatory compliance and operational excellence. The role involves managing complex inquiries, providing client support, and contributing to process improvements. Candidates should have strong attention to detail, excellent communication skills, and a client service orientation. The position includes a performance-based bonus scheme and additional benefits.

Benefits

Performance-based discretionary cash bonus scheme

Discretionary stock grant

Group Life Assurance cover

Group Income Protection

Gross pension scheme

Daily company subsidized lunch

Access to Private Medical Insurance

Cycle to work scheme

Qualifications

• Detail-oriented with strong attention to detail.
• Excellent in managing multiple priorities in a fast-paced environment.
• Basic understanding of tax concepts and regulatory frameworks.

Responsibilities

• Deliver professional client support through various communication channels.
• Respond to client inquiries regarding tax documentation requirements.
• Liaise effectively with clients and internal teams.
• Review and process tax documentation, including W-8/W-9 forms.
• Perform AML and KYC verification checks.
• Contribute to process improvement initiatives.

Skills

Strong attention to detail

Analytical skills

Excellent written communication

Excellent verbal communication

Client service orientation

Problem-solving mindset

Proficiency in Microsoft Office

Tools

Ticketing systems

Job description

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state‑of‑the‑art technology.

Position Overview

We are seeking a detail‑oriented Client Support Specialist to deliver exceptional service to our institutional and retail clients, while ensuring regulatory compliance and operational excellence. This role combines client service expertise with specialized knowledge of tax documentation, AML/KYC procedures, and European tax regulations. The successful candidate will serve as a key liaison between clients and internal teams, managing complex inquiries across multiple communication channels while maintaining the highest standards of accuracy and compliance. This position offers the opportunity to contribute to process improvements and play a vital role in enhancing the overall client experience.

Key Responsibilities

• Deliver professional client support to institutional and retail clients through multiple channels, including email, ticketing systems, and dedicated mailboxes.
• Respond to client inquiries regarding tax documentation requirements.
• Liaise effectively with clients, sales representatives, and cross‑functional internal teams to resolve various tax and account‑related issues.
• Review, validate, and process tax documentation, including but not limited to W‑8/W‑9 forms and certificates of residence.
• Validate documentation for various account maintenance activities with emphasis on European tax regulations.
• Perform Anti‑Money Laundering (AML) and Know Your Customer (KYC) verification checks by cross‑referencing internal systems and external databases.
• Identify and elevate potential compliance risks or documentation discrepancies.
• Contribute to process improvement initiatives to enhance operational efficiency and client experience.

Qualification & Skills

• Strong attention to detail and analytical skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Client service orientation with a problem‑solving mindset
• Basic understanding of tax concepts and regulatory frameworks (training provided)
• Proficiency with ticketing systems and Microsoft Office applications
• Career support and development
• Salary commensurate with experience
• Performance‑based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period