Account Lead

Churchill Services; City Of London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading facilities management provider in London is seeking an experienced Account Lead to oversee a large corporate client. This role involves managing profits, maintaining client relationships, and ensuring high service standards. Ideal candidates will have proven experience with large contracts and strong leadership skills. The position offers comprehensive benefits, fostering growth and inclusion within a supportive environment.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Proven experience overseeing large value contracts.
• Ability to multitask and work under pressure.
• Experience with financial forecasting and budgeting.
• Knowledge of Health and Safety systems in the cleaning industry.

Responsibilities

• Manage operating profits and gross revenues.
• Maintain strong client relationships with high satisfaction.
• Provide and maintain quality service delivery.
• Recruit and coach local service teams.
• Ensure adherence to Health & Safety procedures.
• Identify opportunities for continuous improvement and account growth.

Skills

Leadership and management skills

Commercial awareness

Financial management

IT literacy

Problem-solving ability

Job description

Based in Central London

£50,000 - £60,000 per annum depending on experience

We are looking for an experienced AccountLead to join our London division overseeing a large corporate client.

As an Account Lead, you will be managing multiple sites in the heart of London, ensuring high standards are achieved, while maximising business opportunities with a hands‑on approach. You will provide outstanding management and direction to your team consisting of an Account Manager and their team of Supervisors, demonstrating the energy and drive to take the contract forward. You will also lead on Client Relationship and bring strategy and innovation to the sites.

As an Account Lead, you will be:

• Managing the operating profits and gross revenues, providing outstanding leadership, management, and direction to your team whilst maximising business opportunities and showing a hands‑on approach
• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Hold regular contract and specification review meetings with customers.
• Responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As an Account Lead, you will have:

• Demonstrable experience successfully overseeing large value contracts
• Able to multi‑task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• A strong sense of commercial awareness paired with financial management, and IT literacy
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.