Account Executive

Harrison Scott Associates; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading print management company is seeking a passionate Account Executive based at a key retail client's site in South Wales. This role involves building client relationships, managing projects, and providing tailored solutions to ensure client satisfaction. Strong organization and communication skills are essential for success in this position.

Qualifications

• Experience in an account managing role, ideally within print, POS, or sign production.
• Strong organizational and communication skills are essential.
• Project management skills with ability to deliver projects on time.

Responsibilities

• Build and maintain client relationships and act as their contact point.
• Provide tailored solutions to ensure client satisfaction.
• Manage project timelines and ensure on-time delivery.

Skills

Account management experience

Organizational skills

Communication skills

Microsoft Office skills

Project management

Attention to detail

Ability to work under pressure

Job description

Overview

Job Title: Account Executive – based at client site

Salary: £Depending on Experience

Location: South Wales

Reference: J6872

Contact: Telephone: [phone]

Our client is a leading print management company that provides impeccable service to all clients and accommodates every marketing need. They are looking for a passionate Account Executive to be based at one of their key retail client’s sites.

Responsibilities

• Build and maintain a strong relationship with the client and their marketing team.
• Act as the contact between the client and production.
• Understand the client’s needs and challenges and provide recommendations and tailored solutions to ensure client satisfaction.
• Provide regular updates to the client and factory on project progress and status.
• Address and resolve client issues promptly and efficiently.
• Use internal systems daily and maintain client information up to date.
• Work closely with the client and production team to plan projects, campaigns and ad hoc work.
• Provide quotes and lead times to the client and obtain purchase orders.
• Check purchase orders for accuracy and liaise with the accounts team to keep invoicing up to date.
• Provide reports such as delivery, store ordering, SLA and costing reports.
• Plan new store openings with the client’s project director and retail director.
• Plan POS installations and outwork with external suppliers.
• Explore and create new ideas and opportunities with the client to help their business grow.
• Work with the client services manager, keeping them up to date on current and future work.
• Manage store orders to ensure dispatch and on-time delivery to the agreed SLA.
• Address queries from stores and regional managers.
• Manage and prioritise workload, keeping all relevant persons up to date on project status.
• Work with the despatch team on deliveries, from individual store orders to large campaigns.
• Collaborate with the design team on projects.
• Build and maintain business and client process maps.
• Provide general support to the Senior Account Manager.

Skills and Qualifications

• Experience in an account managing role, ideally within the print industry, POS, sign production or similar.
• Strong organisational and communication skills.
• Microsoft Office skills are essential.
• Project management and planning skills with the ability to deliver quotes, lead times and projects on time and within the client’s budget.
• Focused and proactive with excellent attention to detail.
• Ability to work under pressure and to deadlines.
• Ability to follow and understand company and client process maps.