Account Director - Untold Fable

AnalogFolk; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A creative content production company is seeking an Account Director in London to manage major global accounts and ensure client satisfaction. The role involves overseeing productions, fostering client relationships, and driving growth. Ideal candidates should possess significant experience in account management, strong leadership skills, and a deep understanding of creative processes. The company operates a hybrid working model, supporting innovative project delivery.

Benefits

Life insurance

Income protection

Flexible working

Wellbeing coaching

Referral scheme

Season ticket loans

Pension contribution scheme

Enhanced parental leave

Dependency leave

Cycle to work scheme

Medical insurance

Qualifications

• Significant experience in account management at a leading creative agency.
• Proven track record of delivering best-in-class campaigns.
• Experience working closely with client teams across branding and marketing.

Responsibilities

• Lead key client accounts and ensure client satisfaction.
• Collaborate with producers and oversee productions.
• Champion creativity and guide strong creative responses.

Skills

Confident leadership in creative contexts

Deep understanding of agency processes

Negotiation skills

Strategic thinking

Excellent communication

Detail-oriented

Team player

Education

Experience in account management

On-set production experience

Job description

Overview

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Who We Are

Untold Fable is a global content production company challenging the way things are done to change them for the better. It's not an easy road, but we're not here for that. We're here to make diversity in our industry the norm, not the exception; we're here to work in completely new ways and to show how purpose and commercial success go hand in hand. This mission, coupled with our creative and production expertise, has cemented relationships with the world's biggest brands, from Nike and Meta to Stella Artois and Bumble. Our varied projects will immerse you in diverse and fascinating subjects. So far we've delved into fitness, female health, film, finance, food, dating, education, music, alcohol.

Everything we want for our industry is reflected in Untold Fable itself. We support and champion each other internally as much as the production talent we commission. We foster an empowered culture where different people and perspectives can thrive at every stage of their careers; open minds are welcome, egos are not. We operate a hybrid, flexible working model, coming together in our amazing office in Clerkenwell, London and Brooklyn, New York, 1-3 days per week.

Our client roster is growing each month working with companies such as: Nike, Bumble, HSBC, Tripadvisor and Meta.

Untold Fable is proud to be part of The AnalogFolk Group, therefore this role will at times collaborate with members of the AnalogFolk team working alongside strategy and creative to deliver brilliant work. Untold Fable has its own client base as well as the work we do in collaboration with AnalogFolk.

The Role

We're growing fast and looking for an Account Director to join our London-based team. You'll lead on major accounts across global brands, ensuring the seamless delivery of standout creative, while maintaining strong client relationships and driving organic growth.

We're looking for someone with deep creative agency experience, who thrives in fast-paced, production-heavy environments, and who knows how to work in lockstep with highly skilled producers to bring big ideas to life on time, on budget, and on brief.

Responsibilities

• Lead key client accounts, ensuring smooth day-to-day management, outstanding delivery, and long-term client satisfaction.
• Collaborate closely with in-house and freelance producers to oversee on-set productions, troubleshoot in real time, and uphold creative standards.
• Champion creativity: guide the development of strong creative responses, shape client briefs, and protect the integrity of ideas throughout production.
• Grow existing client relationships through strategic thinking, consistent delivery, and commercial acumen.
• Identify and convert new opportunities within existing client networks and beyond.
• Negotiate contracts, scopes and fees with clients and procurement teams.
• Maintain regular reporting of financials, forecasting and account performance to the Head of Client Services.
• Keep abreast of cultural, creative, and industry trends to feed into client strategies and inspire teams.
• Foster strong relationships with agency partners and external collaborators.

Skills & Attributes

• Confident leading anything from quick turn around social first briefs to large, complex productions and working closely with producers to bring creative concepts to life.
• Deep understanding of creative agency processes and how they intersect with production.
• Commercially sharp, with strong negotiation and budget management skills.
• Highly strategic, with the ability to understand client challenges and connect them with creative solutions that deliver ROI.
• Excellent communicator - persuasive, clear, and calm under pressure. A natural relationship builder, equally confident navigating C-suite conversations and collaborating with creatives, strategists, and crew.
• Detail-oriented without losing sight of the big picture.
• A strong team player - collaborative, low-ego, and energised by supporting others to do their best work.

Experience

• Significant experience in an account management role at a leading creative agency or production company.
• Proven experience delivering best-in-class campaigns and content, from digital brand films and social to large-scale global shoots.
• On-set experience and an appreciation for the realities, constraints and magic of production.
• Experience working closely with or within client teams across brand, marketing, and comms.
• Track record of growing client accounts and identifying new opportunities.
• Used to managing and mentoring junior team members.
• Passionate about content, culture, and storytelling and hungry to push creative boundaries and solve challenges.

Working at Untold Fable

• Life insurance
• Income protection
• Flexible working
• Wellbeing coaching
• Referral scheme
• Season ticket loans
• Pension contribution scheme
• Enhanced parental leave
• Dependency leave
• Cycle to work scheme
• Medical insurance