Account Director - Stakeholder Communications Agency

Black Sun Plc; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading stakeholder advisory agency in London seeks a Client Communications Manager to shape clients' communications strategies and manage key stakeholder relationships. Candidates should have 4+ years of experience in marketing and communications, strong writing skills, and be proficient in Microsoft Office. The role offers hybrid working arrangements, competitive salary, and opportunities for professional growth.

Benefits

Training and development opportunities

Competitive salary

Qualifications

• 4+ years agency or client-side experience in marketing and communications.
• Exceptional attention to detail and service ethic.
• Ability to manage multiple urgent and conflicting priorities.

Responsibilities

• Develop knowledge of client’s business needs and lead content development.
• Build strong relationships with clients and manage their needs.
• Oversee project delivery, manage resources, and quality.

Skills

Writing and editing skills

Strong communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is a fantastic opportunity to join one of our client communications teams and lead the delivery of high calibre, multi-channel communications solutions for blue-chip clients. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives.

The role will require you to engage with senior stakeholders and develop an intimate understanding of the client’s strategy and business model, as well as best practices and market trends in financial and non-financial reporting. The role also offers opportunities to develop your career within a growing and ambitious organisation.

The successful candidate should be highly motivated, curious, innovative, and eager to learn about best practice corporate communications. You will communicate with clients and internal teams, have a keen eye for detail, excellent communication and interpersonal skills, creative flair, and a desire to contribute to building a leading professional services company.

We prioritise attracting and developing the right people, with access to a full programme of training, autonomy to develop new skills, and opportunities to contribute ideas. We maintain high standards in all client work while fostering a supportive, collaborative and rewarding environment.

The role is hybrid with a chance to work from our Bishops Park, Putney Bridge offices.

Why this job?

• You will help shape clients’ communications strategies to influence key stakeholder audiences.
• Work in a fast-moving environment across a range of channels and audiences.
• Learn across a diverse client base and sectors.
• Grow and expand your responsibilities as part of a career development plan.

Key responsibilities

• Strategic Account Development
  • Develop knowledge of your client’s business and industries, understand their strategy and communications needs, and lead content and messaging development for key stakeholders.
  • Provide advice on best-practice reporting to drive innovative, market-leading communications solutions.
• Client Relationship Management
  • Build strong relationships with day-to-day and senior client contacts; lead meetings and calls; manage client needs; coordinate with the wider team to resolve issues.
  • Deliver exemplary client services to maintain high satisfaction and feedback; seek ways to enhance deliverables and exceed expectations.
• Account Management
  • Manage delivery of mixed-media projects, drive deliverables and deadlines, manage resources, and prepare project documentation (plans, briefs, etc.).
  • Oversee each project stage from concept to delivery, including creative development, content, and amendments; ensure QA processes are followed.
  • Coordinate suppliers, negotiate costs, and ensure work meets quality standards.
• Commercial Responsibility
  • Own financial aspects of accounts; implement financial processes for profitable delivery.
  • Maintain visibility of budgets with proposals, billing, purchase orders and cost reconciliations.
  • Collaborate with Client Directors to establish development plans and lead client presentations.
• Project Team Management
  • Hold weekly project update meetings; ensure adherence to internal processes; assess resources against workloads; foster a positive, innovative team culture.

Reporting Relationships

• Reporting to: Client Director
• Work with: Creative, Production, Digital, Research & Strategy, and Finance teams.

Qualifications, experience & skills

• 4+ years agency or client-side experience in marketing and communications
• Excellent writing, editing and proofreading skills
• Strong communication and interpersonal skills
• Exceptional attention to detail
• Fully conversant with Microsoft Word, Excel and PowerPoint

Personal qualities

• Strong interpersonal and communication skills to build trust externally and internally
• High-quality service ethic and commitment to customer service excellence
• Aim to self-improve; ability to manage multiple urgent and conflicting priorities
• Can-do attitude with the ability to work independently and in a team
• Flexible, team-focused, non-hierarchical approach and a willingness to roll up your sleeves
• A sense of humour and ability to stay positive

Interview process

• Phone screening with talent acquisition manager
• 1st Interview (Teams) with hiring manager
• 2nd interview (in person) with hiring director and hiring manager (CEO tbc)

About Us

• Black Sun Global is a stakeholder advisory and engagement agency with over 20 years of experience in disclosure and reporting, ESG, sustainability, and digital engagement.
• We partner with global organisations to connect customers, investors, employees, and communities, and drive sustainable performance through insights, partnerships, and proprietary technologies.
• We are founders of the Positive Change Group, focused on protecting reputations, inspiring trust, and promoting responsible business practices.
• Headquartered in London and Singapore, we work with over 100 multinational businesses and collaborate with Black Sun Global, People Made, and Stratton Craig to offer a broad suite of services.
• The Positive Change Group aims to help businesses engage stakeholders and create sustainable value.

Join us to become part of an inclusive, dynamic community with hybrid working, competitive salaries, and continuous professional development. We are committed to equal opportunities and welcome applicants from all backgrounds.

For more information, please visit:

• www.blacksun-global.com
• www.positivechangegroup.com
• Privacy notices: www.blacksun-global.com/site-services/privacy-notice, www.positivechangegroup.com/privacy-notice