Account Director - Financial Services - London based

Radius Limited; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking an Account Director in Greater London. The role involves managing strategic customer relationships, driving revenue growth through upselling, and delivering top-notch service. Ideal candidates will have experience in telecoms, strong commercial skills, and a deep understanding of the Financial Services sector. This is a field-based position requiring weekly office visits across the UK, prioritizing in-person interactions to ensure outstanding customer experiences.

Qualifications

• Strong understanding of Financial Services sector challenges.
• Proven track record in managing and growing strategic accounts.
• Deep knowledge of telecoms/IT solutions.

Responsibilities

• Manage a strategic customer base and develop relationships.
• Drive revenue growth through upsell and new solutions.
• Ensure high-quality service delivery.

Skills

Relationship development

Strategic account management

Revenue growth

Stakeholder engagement

Commercial acumen

Leadership skills

Analytical skills

Communication skills

Job description

The role of Account Director is an exciting new role that's fundamental in Radius Connect's next path. You will be responsible for the in-life management of some of our largest customers and have the opportunity to grow this vertical along the way. This role is field based, with a requirement to visit one of the offices weekly which are based across the country. The key to success in this role is to spend time in-person with customers, which means attending customer meetings is essential. You will report into our Director of Account Management., Strategic Account Leadership

Responsibilities

• Manage a strategic customer base through strong relationship development and in-life account management. Identifying new opportunities within existing accounts, securing long-term partnerships.
• Develop and execute strategic account plans for Financial Services clients, aligned with industry trends and customer priorities. Positioning the Company as a trusted long-term partner.
• Own senior-level relationships across C-suite stakeholders (CTO, CIO, COO, Compliance).
• Drive revenue growth through upsell, cross-sell, and introduction of new telecoms solutions.
• Identify and develop new commercial opportunities within existing accounts, leading contract negotiations and renewals.
• Manage profitability in line with commercial guidelines and maintain churn within the account base at less than 5%.
• Ensure high-quality service delivery in collaboration with customer services, operations, and technical teams.
• Increase cross-selling and product penetration within the account base.
• Deliver an outstanding customer experience by consistently exceeding client expectations.
• Oversee service performance and customer satisfaction metrics in partnership with Client Services.

Qualifications & Experience

• Maintain a strong understanding of Financial Services sector challenges, including cybersecurity, regulatory frameworks (FCA, MiFiD, DORA), cloud adoption, and infrastructure resiliency.
• Translate complex business needs into technical solutions across connectivity, mobility, IoT, unified communications, and security.
• Stay informed on market trends, competitor activity, and emerging technologies to provide strategic insight.
• Strong ability to engage at senior stakeholder level and navigate organisational structures.
• A proven track record in managing and growing strategic accounts within telecoms and IT.
• Strong commercial acumen with expertise in contract negotiation and revenue growth.
• Deep knowledge of telecoms/IT solutions, including cloud, cybersecurity, networking, and emerging technologies (5G, IoT, SaaS).
• Exceptional leadership and stakeholder management skills, with experience engaging C-suite executives.
• Familiarity with UK telecoms regulations, GDPR, and compliance frameworks.
• Excellent communication, presentation, and analytical abilities, with a data-driven approach to strategy.
• Adaptable and resilient, thriving in fast-paced, evolving technology environments.
• Strategic mindset with a consultative, value-driven approach.