Account Director

Off to Work; England; On-site; GBP 80,000 - 85,000; Full time

Job summary

A leading catering company in the UK seeks an experienced Account Director to oversee multi-unit operations, ensuring exceptional service and food quality across various outlets. This leadership role requires a proven background in high-volume hospitality, with strong financial and commercial skills. The selected candidate will be responsible for operations management, budget oversight, and team development, working closely with senior stakeholders. A client-facing position, the ideal candidate is both strategic and operationally minded, ready to inspire and lead teams to success.

Benefits

27 days holiday + bank holidays

Private medical and healthcare benefits

Qualifications

• Proven experience in a senior leadership role within multi-unit commercial hospitality.
• Background managing complex, high-volume food and beverage operations.
• Strong financial acumen with experience managing budgets and KPIs.

Responsibilities

• Lead day-to-day operations across multiple catering outlets.
• Manage full P&L including budgeting and forecasting.
• Drive employee engagement and team development.

Skills

Leadership in multi-unit hospitality

Budget management

Stakeholder management

Excellent communication

Strategic planning

Job description

Overview

Account Director

Multi-Unit Catering Operations

Wisley, Surrey

Salary: £80,000 - £85,000 DoE

27 days holiday + bank holidays

Private medical and healthcare benefits

We are looking for an experienced Account Director to lead a prestigious, high-profile venue with multiple catering outlets. This is a senior leadership role where you will shape the strategy, inspire teams, deliver outstanding food and service, and drive strong commercial performance across a large-scale hospitality operation.

This newly awarded contract requires a confident leader who thrives in multi-unit commercial F&B environments, enjoys building high-performing teams, and is comfortable balancing strategic planning with hands-on operational delivery.

This is a highly visible, client-facing role where innovation, collaboration, and accountability are essential.

Key Responsibilities

• Lead day-to-day operations across multiple food outlets including restaurants, cafés, and event spaces
• Full P&L ownership, including budgeting, forecasting, and reporting to senior stakeholders
• Develop and deliver strategic business plans to enhance guest experience and commercial results
• Drive employee engagement, wellbeing, and team development
• Maintain exceptional standards across food quality, service, and compliance
• Deliver growth through creative marketing and event-led initiatives
• Act as a cultural ambassador, creating a positive and inclusive workplace
• Inspire teams to deliver consistently high performance across all outlet operations

About You

• Proven experience in a senior leadership role within multi-unit commercial hospitality or contract catering – this experience is essential
• Proven background managing complex, high-volume F&B operations with varied formats (restaurants, grab-and-go, events, etc.)
• Strong financial and commercial capability with experience managing full budgets and KPIs
• A confident, visible leader with outstanding communication and stakeholder management skills
• Passionate about food, service excellence, and guest experience
• Strategic thinker who can translate plans into operational success
• Calm under pressure and confident in client-facing environments