Account Director

Kellan Group; England; On-site; GBP 80,000; Full time

Job summary

A leading hospitality company in England is seeking an experienced Account Director to enhance operational performance at a high-profile venue. The role requires strong leadership, full P&L accountability, and a passion for delivering exceptional service. You'll lead an onsite team, manage financial growth, and foster relationships to ensure the best customer experience. This position offers a competitive salary and the chance to make a significant impact.

Qualifications

• Proven experience leading operational teams.
• Ability to manage full P&L responsibly.
• Strong interpersonal skills with a focus on customer experience.

Responsibilities

• Lead and develop onsite teams.
• Own financial performance and drive growth.
• Enhance customer and stakeholder relationships.
• Oversee food and event operations.
• Champion a positive workplace culture.

Skills

Operational leadership experience

P&L accountability

Passion for great food and service

Clear communication

Ability to thrive in fast-paced environments

Job description

Account Director Venue Operations

Lead the team. Shape the strategy. Elevate the experience.

Salary: £80,000

We re looking for a commercially minded, people-focused Account Director to oversee a high-profile venue and drive outstanding food, service, and operational performance.

You ll lead a talented onsite team, manage full P&L, and work closely with key stakeholders to deliver exceptional customer experiences across retail, events, and hospitality. With a blend of strategic thinking and hands‑on leadership, you ll spot opportunities, improve standards, and inspire your teams to deliver their best every day.

What you ll be doing:

• Leading and developing onsite teams
• Owning financial performance and driving growth
• Enhancing customer and stakeholder relationships
• Overseeing food, beverage, conference, and event operations
• Championing health, safety, and a positive workplace culture

What you ll bring:

• Strong operational leadership experience
• Full P&L accountability
• A passion for great food, service, and people
• Clear communication and the confidence to challenge and improve
• Ability to thrive in a fast‑paced, high‑demand environment

Ready to make your mark? Apply now and help take this venue to the next level.

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites.