Account Director

OneAdvanced; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software supplier in higher education is seeking a Higher Education Account Director to cultivate strategic partnerships with existing customers and drive growth. The ideal candidate will have a proven track record in account management, understanding of the UK higher education landscape, and strong analytical skills. This role offers the opportunity to shape OneAdvanced's go-to-market strategy and significantly influence customer satisfaction in a dynamic environment.

Benefits

26 days' holiday + bank holidays

Group-wide performance bonus

Private medical insurance

SkillsHub learning platform

Qualifications

• Proven success in account management or sales leadership in higher education.
• Strong relationships with key decision-makers in the sector.
• Excellent verbal and written communication skills.

Responsibilities

• Lead development and execution of strategic account plans.
• Maintain relationships with c-suite and key decision-makers.
• Provide expert advice on effective software solutions.

Skills

Account management or sales leadership

Understanding of UK higher education sector

Strong communication skills

Analytical skills

Job description

Join OneAdvanced

Join Our Dynamic Team at OneAdvanced: Shaping the Future of Higher Education

We're seeking an exceptional Higher Education Account Director to join our talented team at OneAdvanced, a leading software supplier to the UK's higher education sector. As a key member of our sales team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, driving growth, and supporting their strategic objectives through the effective use of our leading software solutions. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of higher education by influencing sector-wide transformation.

What You Will Do

As Higher Education Account Director, you will be responsible for leading the development and execution of strategic account plans for our key customers in the higher education sector. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success. This role offers the opportunity to influence OneAdvanced's go-to-market strategy and provides visibility with senior leadership.

Key Responsibilities

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our higher education customer base, understanding their business needs and identifying opportunities to drive growth and adoption of our software solutions.
• Cultivate and maintain a deep understanding of our customers' strategic objectives, including their plans for finance, spend, and governance systems, as well as their approaches to apprenticeships and other key initiatives.
• Collaborate with internal stakeholders, including our product development, professional services, and support teams, to ensure that our customers receive seamless, end-to-end support and that our solutions meet their evolving needs.
• Develop and execute strategic account plans, setting clear objectives, targets, and metrics for success, and driving growth through targeted sales initiatives and account management activities.
• Provide expert advice and guidance to customers on the effective use of our software solutions, leveraging your knowledge of the higher education sector and our products to drive adoption and maximise ROI.
• Work closely with our sales team to identify and pursue new sales opportunities within existing accounts.
• Contribute to the development of our go-to-market strategy for the higher education sector, providing insights and feedback on market trends, customer needs, and competitor activity.
• Act as a sector ambassador, representing OneAdvanced at industry events and strengthening our reputation in higher education.
• Provide leadership within the sales team by mentoring colleagues and sharing best practices.
• Use data-driven insights to identify opportunities for innovation and improved customer outcomes.
• Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.#LI-KI1

What You Will Have

• A proven track record of success in account management or sales leadership within the higher education sector, ideally with a focus on finance, spend, and governance systems, and/or apprenticeships.
• A deep understanding of the UK higher education sector, including its key challenges, trends, and initiatives.
• Strong relationships with key decision-makers in higher education, or the ability to build them quickly.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels.
• Experience influencing at board or executive level, with the ability to shape strategic direction.
• Strong analytical skills, with the ability to interpret data and translate insights into action.
• Demonstrated ability to balance customer advocacy with commercial outcomes.
• A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
• A customer-centric approach, with a passion for delivering exceptional customer experiences and driving long-term success.

What We Do For You

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Group-wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here