Account / Contract Manager

Biffa Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company is seeking a Contract Manager to oversee contracts across North England, focusing on customer sites such as Leeds and Newcastle. This home-based role emphasizes managing day-to-day customer relationships, driving service improvements, and ensuring compliance with safety legislation. The ideal candidate will possess strong financial acumen and be experienced in profit and loss management. Benefits include a car or allowance, competitive salary, and ongoing development opportunities.

Benefits

Ongoing career development

Car or allowance

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Proven track record in delivering continuous improvement.
• Ability to reconcile profit and loss spreadsheets.
• Familiarity with environmental and health and safety legislation.

Responsibilities

• Manage site and contract profitability and financial targets.
• Build and maintain strong customer relationships.
• Ensure compliance with company policies and regulations.
• Drive continuous improvement in service delivery and performance.

Skills

Profit and loss reconciliation

Continuous improvement

Knowledge of health and safety legislation

Tools

Excel

Job description

You will be responsible for managing contracts across the North of England, including locations such as Leeds, Newcastle, York. The role requires regular travel to customer sites, and a company car or car allowance will be provided. This is a home‑based role, with flexibility to work from a nearby Biffa office where available, as well as from customer sites as required.

A quick look at the role: The role will ensure the infrastructure is in place to enable the business to respond quickly and effectively to clients' needs, which in return will result in first‑class customer service. The Contract Manager will continually strive for improvements in contract performance, benefiting the client and our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance, and health & safety.

Responsibilities

• Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
• Manage day‑to‑day customer relationships, acting as the main point of contact and resolving issues proactively.
• Deliver high standards of service while maintaining strong, long‑term customer partnerships.
• Plan, organise, and prioritise workloads to ensure smooth and efficient operations.
• Monitor performance, costs, and service delivery, driving continuous improvement.
• Coordinate internal teams and external stakeholders to meet contractual requirements.
• Ensure compliance with company procedures, health and safety, and regulatory standards.
• Produce accurate reports and forecasts to support operational and commercial decision‑making.

Essential Requirements

• Ability to reconcile a profit and loss spreadsheet in an Excel format.
• Proven track record of delivering continuous improvement within an operational/service environment.
• Knowledge of existing and impending environmental and health and safety legislation.

At Biffa, we love working with waste. Whether we turn it into sustainable power, find new ways to recycle it, or simply keep it off the streets, we believe every day is an opportunity to improve the lives of millions. This view is shared by our 11,500+ people across the country, who trust us to provide them with a career that is always rewarding, often challenging, but never dull.

Dedicated to Diversity – Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders. This is why we champion diversity, equity and inclusion at every turn.

And here's why you'll love it at Biffa.

Benefits

• Ongoing career development, training and coaching – Because if you don't grow, we don't grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.