Accommodation Night Porter

Thorpe Park Resort; Chertsey; On-site; GBP 10,000 - 40,000; Part time

Job summary

A popular amusement park in Chertsey is seeking a Hotel Night Porter to ensure guest satisfaction. Responsibilities include checking guests in and out, managing luggage, and maintaining guest areas. No prior experience is necessary, but enthusiasm and a positive attitude are essential. The role offers unique perks like free access to attractions and discounts on various services.

Benefits

20 free tickets for Merlin Attractions

25% discount in retail shops and restaurants

40% discount online off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training & development

Access to national & local employee discounts

Qualifications

• No previous experience required, just enthusiasm and eagerness to learn.
• Must show guest obsession by being positive and helpful.

Responsibilities

• Checking Guests In & Out of the Cabins.
• Stocking the Cabins Shop.
• Correctly storing luggage and taking it to the Cabins for arrival guests.
• Ensuring KPI surveys are filled out by all guests checking out.
• Making sure standards are kept to their highest level.
• Cleaning all guest areas overnight.
• Dealing with guests feedback or minor issues.
• Handling guest property responsibly.
• Providing guests information about their stay.

Job description

What you\'ll bring to the team

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter

Responsibilities:

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

Qualifications & Experience

No previous experience required, just enthusiasm and eagerness to learn!

Show us you\u2019re guest obsessed by being positive and helpful.

Go together to show our guests that\u2019s you care!

Please note, this role will require a DBS to take place upon acceptance of the role.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] and one of the team will get back to you as soon as possible.