Accommodation Manager

University of St Andrews; St Andrews; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading university in Scotland is seeking an experienced Accommodation Manager to oversee the allocation of student residences. Responsibilities include managing the entire accommodation process and supervising a dedicated team to ensure high standards of customer service. The candidate should possess strong operational skills and experience in a dynamic environment. The role offers various benefits, including a hybrid working model and a supportive culture prioritizing diversity and inclusion.

Benefits

34 days annual leave plus 5 public holidays

Financial contribution to relocation

USS Pension Scheme membership

Hybrid working environment

Discount scheme for goods and services

Free staff parking

Subsidised sports membership

Qualifications

• Experience in a similar managerial role in accommodation or housing services.
• Ability to manage a team effectively and empower staff.
• Strong customer service and communication skills.

Responsibilities

• Oversee the allocation of accommodation for students.
• Manage the end-to-end process from enquiry to allocation.
• Supervise a small team and support their development.
• Liaise with students and colleagues to ensure seamless service.
• Develop and maintain reporting systems for management.

Skills

Operational excellence

Outstanding customer care

Team management

Communication

System development

Tools

Kinetics Management Software

Job description

Join one of the world’s leading universities and help shape the student experience.

The University of St Andrews is seeking an experienced and motivated Accommodation Manager to lead the allocation and administration of over 4,300 student residential places across 13 sites, plus managed properties in St Andrews. We are seeking someone who can combine operational excellence with outstanding customer care in a dynamic, people‑focused environment.

This is a key role within Student Accommodation Services (SAS), part of our Residential and Business Services team, ensuring a smooth and efficient accommodation process that supports student satisfaction and wellbeing.

Responsibilities

• Oversee the allocation of accommodation for undergraduate and postgraduate students.
• Manage the end‑to‑end process from enquiry to allocation, ensuring accuracy and excellent customer service.
• Supervise and support a small team, including workload distribution and staff development.
• Liaise with students, parents, and colleagues across the University to deliver a seamless experience.
• Maintain and develop systems (including Kinetics Management Software) and produce reports for senior management.

Contact

Further information and informal enquiries may be directed to Sarah Pay, email: [e-mail] Tel: [phone].

Benefits

• Annual leave of 34 days, plus 5 public holidays pro rata.
• Financial contribution to relocation where applicable.
• Membership of the USS Pension Scheme with generous employer contributions.
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies.
• Staff discount scheme for local and national goods and services.
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel.
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme.

Diversity and Inclusion

Applications are particularly welcome from people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented in professional posts at the University. Equality, diversity, and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

Visa Sponsorship

This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on [e-mail].