Accommodation Manager

Sun Communities, Inc.; Skipton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading accommodation provider in the UK is seeking an Accommodation Manager to oversee the standards and operations of accommodation services. The role involves training and monitoring staff, ensuring compliance with health regulations, and maintaining high guest satisfaction levels. The successful candidate will contribute to pre-season preparations and operational efficiency while ensuring all accommodations meet company standards. This position offers opportunities for professional development and employee benefits such as discounts and support programs.

Benefits

Generous discount on holidays across our parks

Discount on all food and beverage items on park

Free premium eye test voucher

Qualifications

• Proven experience in a similar role within hospitality or accommodation.
• Strong leadership and team management skills.
• Knowledge of Health & Safety and COSHH regulations.

Responsibilities

• Ensure guest satisfaction through professional communication.
• Train and monitor cleaning teams for compliance with standards.
• Manage inventory, maintenance, and accommodation inspections.

Skills

Leadership skills

Communication skills

Organisational skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team. The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction. This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations. As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.

Requirements

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off-season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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