Accommodation Booking Admin

Compass Group; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality service provider is seeking a dedicated Accommodation Booking Admin in Swindon, UK. The role involves managing customer inquiries, handling bookings via phone and email, and ensuring smooth operations at the reception. Candidates should have strong customer service skills and be comfortable with various booking systems. The company offers a competitive benefits package to support career growth and employee well-being.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Qualifications

• Experience in customer service and dealing with customer queries.
• Ability to handle cash and card payments.
• Proficient in using hotel booking software.

Responsibilities

• Answer telephone and email queries.
• Maintain booking records and send confirmation emails.
• Greet customers and check reservations.

Skills

Customer service

Telephone etiquette

PC proficiency

Cash handling

Communication skills

Job description

We're currently recruiting a dedicated Accommodation Booking Admin to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.

As a Accommodation Booking Admin, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Our key responsibilities will include:

• Answering telephone queries
• Dealing with email queries
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Lots of PC work when in the Call Centre

Our ideal Accommodation Booking Admin will:

• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Greeting customers
• Checking reservations in
• Taking payments (Cash and Card)
• Daily Key Press checks
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focussed when working in the reception.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!