Access to Information Clerk

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

A prominent NHS healthcare provider in Liverpool is looking for an Access to Information Clerk to join their Corporate Information Compliance team. The role involves processing Subject Access Requests and providing high-quality customer service while adhering to established procedures. Candidates should have strong administrative skills, attention to detail, and knowledge of UK-GDPR laws. This position offers an opportunity to grow within the NHS administration career and be part of a vital team serving the local community.

Qualifications

• Experience in administrative roles.
• Understanding of data protection laws.
• Ability to handle complex requests efficiently.

Responsibilities

• Process Subject Access Requests in line with legislation.
• Retrieve and review patient information from records.
• Provide customer-focused service in handling requests.

Skills

Customer service

Administrative skills

Attention to detail

Knowledge of UK-GDPR

Job description

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

Are you looking for a new challenge? Are you interested in a career within the NHS?

An exciting opportunity has arisen to work in the Corporate Information Compliance team within the Chair & Chief Executives department here at Liverpool University Hospitals.

We are delighted to be advertising an opportunity for an Access to Information Clerk.

This is an exciting opportunity to join Liverpool University Hospitals NHS Foundation Trust and learn the skills and knowledge to grow in an NHS administration career.

The position is an opportunity to build upon existing skills and learn new skills within an administrative environment.

The post holder will be required to fulfil all responsibilities necessary to provide high quality customer service and administrative support ensuring that standards are maintained in line with the Trust’s policies and procedures.

Key / Principle Duties Of The Role

• Process Subject Access Requests (SAR) in line with established processes and procedures which ensure compliance with current legislation and UK-GDPR.
• Retrieve, collate and review patient information from both electronic and paper records.
• Receive and process complex and routine SAR requests from a variety of sources including the general public, solicitors, police, local authorities, MPs, and other NHS organisations.
• Provide a responsive and customer-focused service.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities — from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, hosting a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single-site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

For further details / informal visits contact:
Name: Carla Gillbanks
Job title: Access to Information Operational Support Manager
Email address: [e-mail]
Telephone number: 0151 529 6562