Academy Administration Executive

Singapore Indian Fine Arts Society, The; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An arts and education organization in Greater London is seeking a Customer Service Manager to serve as the first point of contact at their office. The ideal candidate will be responsible for managing student and enquiry services, maintaining data integrity, and preparing reports while ensuring excellent communication and customer service. Experience in customer service and proficiency in MS Office are essential. This role offers a chance to contribute to an enriching educational environment.

Qualifications

• Experience in customer service management required.
• Ability to complete activities within limited time duration.
• Experience working in a school is an advantage.

Responsibilities

• Serve as the first point of contact at the office counter.
• Process student-related forms and requests.
• Monitor and clear the daily admin mailbox.
• Prepare and submit end-of-day reports.
• Maintain and validate the accuracy of student data.

Skills

Proactive

Analytical

Decision-making

Customer Service Management

Excellent written communication

Excellent verbal communication

Organizational skills

Tools

MS Office

Job description

Job Descriptionogyakarta

• Customer Service Management: យ serve as the first point of contact at the SIFAS Academy office Computa. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders.
• Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience.
• Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses.
• Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews.
• Daily Reporting: Prepare and submit end-of‑day reports, including forms clearance and other relevant updates.
• Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad‑hoc reports as required.
• Programme Management: Open house, parent‑tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes.
• Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times.
• Finance Coordination: Liaise with the Finance team regarding paymentsەل, refunds, and other fee‑related matters.
• Documentation: Draft and record minutes of meetings as required.
• Communication: Make general announcements related to student processes, surveys, and feedback initiatives.
• Project Support: Undertake special initiatives and projects as directed by senior management.

Job Specification Reservest

• Proactive, Analytical, consistent, decision‑making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations
• Proficiency in MS office package
• Experience of working in a school will be added advantage