A&E Receptionist

NHS; Dartford; On-site; GBP 26,000; Full time

Job summary

A healthcare service provider in Dartford is seeking motivated individuals for administrative roles in their Emergency Department. You will assist in patient registration, manage records, and provide essential support to the clinical staff. The ideal candidate will have strong communication skills and experience in public service. This position offers a salary of £25,768 per annum, with opportunities for both full-time and part-time employment. Shift work including nights and weekends will be required.

Qualifications

• Experience of working with people in a setting providing services to the general public.
• Experience working with people with disabilities is desirable.
• Previous work as Receptionist is desirable.

Responsibilities

• Register patients, make appointments, book transport and manage patient records.
• File, retrieve and archive old notes.
• Answer calls both internally and externally.
• Support the smooth running of the Emergency Department.
• Handle situations under pressure effectively.

Skills

Good communication skills

Computer skills

Ability to prioritise

Maintain confidentiality

Job description

Job Summary

This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Are you motivated, enthusiastic and looking for a challenge? Would you like the opportunity to join our friendly, supportive and dynamic team in our Emergency Department? You would be working alongside clinical staff, ward clerks and receptionists to assist in the smooth running of the busy department. You will also be expected to undertake other administrative duties such as registering patients, making appointments, booking transport, filing, retrieving and archiving old notes, and answering calls both internally and externally.

The department can offer you support and ongoing professional development.

Working days, nights, weekends, bank holidays and/or shift patterns will be agreed by the line manager to meet the needs of the service.

Responsibilities

• Register patients, make appointments, book transport and manage patient records.
• File, retrieve and archive old notes.
• Answer calls both internally and externally.
• Support the smooth running of the busy Emergency Department.
• Work independently and as part of a team, depending on the needs of the situation.
• Handle situations under pressure effectively, dealing with vulnerable and anxious clients.
• Work shifts including nights, bank holidays and weekends.
• Use computer systems efficiently and manage time and workload effectively.

Qualifications & Experience

• Essential qualifications / training: Good communication skills, computer skills.
• Essential previous experience: Experience of working with people in a setting providing services to the general public.
• Desirable experience: Experience working with people with disabilities, previous work as Receptionist.
• Essential skills / knowledge: Take responsibility for one's actions, good communication skills, ability to prioritise, maintain confidentiality, work in a team.

Employer & Location

Dartford and Gravesham NHS Trust

Darent Valley Hospital
Darenth Wood Road
Dartford
DA2 8DA

Contact & Salary

Band 2, £25,768 a year (incl HCAS per annum pro rata)

Permanent, Full-time or Part-time

Reference number: 252-7620432

Job posted: 19 December 2025

Health & Safety

As an NHS Employee you may have contact with vulnerable service users. We strongly encourage all staff to be double vaccinated against COVID-19 to protect the health and safety of our staff and our patients.

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Join Us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve and create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, we welcome applications from diverse backgrounds to build on our progress in making our Trust a diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.

Further Information

For a detailed job description and person specification, please refer to the official posting.