A&E Receptionist

ClarusVu Inc.; Ashton-under-Lyne; On-site; GBP 25,000; Full time

Job summary

A healthcare provider is seeking an A&E Receptionist to join their team in Ashton-under-Lyne. The successful candidate must provide excellent customer service, efficiently manage inquiries, and have strong communication skills. Responsibilities include supporting the clinical team, operating the reception desk, and managing shifts that may include unsociable hours. The position offers a salary of £24,465 per annum with benefits like annual leave and NHS pension.

Benefits

Flexible working

27‑33 days annual leave

Sick pay

NHS Pension Scheme

Free eye tests

Gym discount

Bicycle loan scheme

Salary sacrifice car scheme

Qualifications

• Must have GCSE English with grades A-C.
• Experience in reception duties preferred.
• Good computer skills are essential.

Responsibilities

• Provide a welcoming first impression for patients.
• Handle enquiries in person and over the phone.
• Support the clinical team with clerical tasks.
• Operate the reception service independently.
• Work various shifts including unsociable hours.

Skills

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Computer skills

Education

GCSE English (Grade A-C)

Tools

Microsoft Word

Excel

Job description

Job Summary

An A&E Receptionist – Band 2 – 37.5 hours per week, Permanent. We are currently looking for an enthusiastic individual to join our A&E reception team. Applicants should be excellent communicators with good telephone skills, able to deal with the general public daily and maintain a positive approach to customer care.

The role involves providing reception support to the clinical team within the A&E Department. Applicants must have a good standard of IT skills, work well independently and as part of a team, and be flexible to cover 24/7 service. Shift patterns include days, evenings, nights, unsociable hours over weekends, bank holidays, and work from 8:00pm to 6:00am, which receive enhancement payments.

Responsibilities

• Provide a welcoming and professional first impression for patients and healthcare professionals at the A&E reception desk or by telephone, ensuring an excellent customer service experience.
• Act as the first point of contact for anyone accessing the department, handling enquiries in person, by phone or by email efficiently, politely, and courteously.
• Offer full clerical support to the A&E Department teams within the hospital.
• Operate the reception service as part of a team and independently, without direct supervision, to ensure smooth running of reception.
• Provide administrative cover across all reception desks within A&E and Same Day Emergency Care.
• Work shift patterns that incorporate days, evenings and nights, including unsociable hours over weekends and bank holidays and hours 8:00pm‑6:00am, for which enhancement payments apply.

Person Specification – Qualifications

• GCSE English (Grade A‑C)
• Computer Skills

Person Specification – Experience

• Word processing/database skills
• Experience working directly with the public / reception duties
• Filing and use of Excel

Person Specification – Desirable Experience

• Working in a Health Care Setting
• A&E Experience

Person Specification – Skills and Knowledge

• Excellent written and verbal communication skills
• Organisational skills
• Able to work as part of a team
• Able to work on own initiative
• Good interpersonal skills
• Accuracy
• Attention to detail
• Able to prioritise work

Person Specification – Desirable Skills and Knowledge

• Lorenzo computer skills

Person Specification – Other Factors

• Flexibility
• Reliability
• Courteous and professional attitude
• Fitness to undertake the duties of the post
• Willingness to train and be trained
• Committed to personal and professional development

Visa Sponsorship Eligibility

Important Notice on Visa Sponsorship Eligibility: Whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Benefits

• Flexible working
• 27‑33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and much more

Job Details

• Date posted: 12 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year Per annum
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Reference number: 245‑ADM2AE‑09‑25‑D
• Job location: Tameside General Hospital, Fountain Street, Ashton under Lyne, OL6 9RW

Employer Details

• Employer name: Tameside and Glossop Integrated Care NHS Foundation Trust
• Address: Tameside General Hospital, Fountain Street, Ashton under Lyne, OL6 9RW
• Website: https://www.tamesidehospital.nhs.uk/